CFPB Consumer Complaint Profile
Diversified Acceptance Corporation
102 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 102
- Total complaints
- 2
- Last 12 months
- 24.5%
- Timely response
- 13
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Diversified Acceptance Corporation has accumulated 102 complaints, placing it #1318 by volume. It answers 24.5% of complaints on time - below the 93% median for companies with 100+ complaints.
- #1318
- of 3,848 companies by volume
- 24.5%
- answered on time
- Debt collection
- most-complained product
- 13
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 8 |
| 2015 | 12 |
| 2016 | 9 |
| 2017 | 10 |
| 2018 | 4 |
| 2019 | 10 |
| 2020 | 16 |
| 2021 | 18 |
| 2022 | 11 |
| 2023 | 1 |
| 2025 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Diversified Acceptance Corporation
Diversified Acceptance Corporation carries 102 complaints in the CFPB's database, 2 of them filed within the past 12 months. Consumers spanning 13 states and territories have weighed in, giving this a geographically concentrated footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Diversified Acceptance Corporation's timely response rate stands at 24.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Consumers formally disputed the company's response in 9.7% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Diversified Acceptance Corporation have?
The CFPB has logged 102 complaints against Diversified Acceptance Corporation to date, of which 2 came in over the last 12 months.
Does Diversified Acceptance Corporation respond to complaints on time?
Diversified Acceptance Corporation has a 24.5% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Diversified Acceptance Corporation?
Among all products tied to Diversified Acceptance Corporation, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Diversified Acceptance Corporation?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Diversified Acceptance Corporation; the full issue list with counts is above.
How do I file a complaint against Diversified Acceptance Corporation?
You can file a complaint against Diversified Acceptance Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Diversified Acceptance Corporation?
Consumers in 13 states and territories have filed complaints about Diversified Acceptance Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~102)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.