CFPB Consumer Complaint Profile
Diversified Acceptance Corporation
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 102
- Total complaints
- Mid-range
- 2
- Last 12 months
- 24.5%
- Timely response
- Bottom decile
- 13
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Diversified Acceptance Corporation places #1316 by volume. On response speed it sits at the 1st percentile among companies with 100+ complaints.
- Debt collection
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Diversified Acceptance Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
24.5% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 8 |
| 2015 | 12 |
| 2016 | 9 |
| 2017 | 10 |
| 2018 | 4 |
| 2019 | 10 |
| 2020 | 16 |
| 2021 | 18 |
| 2022 | 11 |
| 2023 | 1 |
| 2025 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Diversified Acceptance Corporation
Diversified Acceptance Corporation draws a geographically concentrated spread of CFPB complaints, filed by consumers in many parts of the country. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Diversified Acceptance Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (9.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Diversified Acceptance Corporation have?
The CFPB has logged 102 complaints against Diversified Acceptance Corporation to date, of which 2 came in over the last 12 months.
Does Diversified Acceptance Corporation respond to complaints on time?
Diversified Acceptance Corporation has a 24.5% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Diversified Acceptance Corporation?
Among all products tied to Diversified Acceptance Corporation, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Diversified Acceptance Corporation?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Diversified Acceptance Corporation; the full issue list with counts is above.
How do I file a complaint against Diversified Acceptance Corporation?
You can file a complaint against Diversified Acceptance Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Diversified Acceptance Corporation?
Consumers in 13 states and territories have filed complaints about Diversified Acceptance Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.