CFPB Consumer Complaint Profile
Dolex Dollar Express, Inc.
What 22 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 22
- Total complaints
- Mid-range
- 0
- Last 12 months
- 100%
- Timely response
- Top decile
- 7
- States affected
The verdict
22 CFPB complaints put Dolex Dollar Express, Inc. at #2732 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #2732
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Money transfers
- most-complained product
- 7
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Dolex Dollar Express, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 3 |
| 2015 | 3 |
| 2016 | 4 |
| 2017 | 3 |
| 2019 | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Dolex Dollar Express, Inc.
Dolex Dollar Express, Inc. carries 22 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 7 states and territories have weighed in, giving this a geographically concentrated footprint. "Money transfers" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Money was not available when promised" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Dolex Dollar Express, Inc.'s timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response carried a 0% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 4.5% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Dolex Dollar Express, Inc. have?
Dolex Dollar Express, Inc. has 22 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Dolex Dollar Express, Inc. respond to complaints on time?
Dolex Dollar Express, Inc. has a 100% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Dolex Dollar Express, Inc.?
Among all products tied to Dolex Dollar Express, Inc., "Money transfers" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Dolex Dollar Express, Inc.?
The most common issue reported by consumers about Dolex Dollar Express, Inc. is "Money was not available when promised." All complaint issues are listed above with their counts.
How do I file a complaint against Dolex Dollar Express, Inc.?
You can file a complaint against Dolex Dollar Express, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Dolex Dollar Express, Inc.?
The CFPB has recorded complaints against Dolex Dollar Express, Inc. from 7 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Dolex Dollar Express, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Money transfers
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.