CFPB Consumer Complaint Profile
Double Diamond-Delaware, Inc.
What 23 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 23
- Total complaints
- Mid-range
- 9
- Last 12 months
- 34.8%
- Timely response
- Bottom decile
- 7
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Double Diamond-Delaware, Inc. sits at #2678, with 23 complaints logged. On-time replies land at 34.8%, the 2nd percentile for the 100+ complaint peer group.
- #2678
- of 3,843 companies by volume
- 34.8%
- on time (2nd pctile)
- Mortgage
- most-complained product
- 7
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Double Diamond-Delaware, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
34.8% Among the lowest higher than 2% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 2 |
| 2019 | 1 |
| 2021 | 1 |
| 2022 | 4 |
| 2023 | 2 |
| 2024 | 2 |
| 2025 | 8 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Double Diamond-Delaware, Inc.
Double Diamond-Delaware, Inc. carries 23 complaints in the CFPB's database, 9 of them filed within the past 12 months. Consumers spanning 7 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Closing on a mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Double Diamond-Delaware, Inc. posts a 34.8% reply rate on forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Double Diamond-Delaware, Inc. have?
Double Diamond-Delaware, Inc. has 23 total consumer complaints filed with the CFPB, with 9 filed in the last 12 months.
Does Double Diamond-Delaware, Inc. respond to complaints on time?
Double Diamond-Delaware, Inc.'s CFPB timely-response rate is 34.8%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Double Diamond-Delaware, Inc.?
"Mortgage" draws more CFPB complaints against Double Diamond-Delaware, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Double Diamond-Delaware, Inc.?
"Closing on a mortgage" is the single most frequently cited issue in complaints against Double Diamond-Delaware, Inc. - see all issues and counts above.
How do I file a complaint against Double Diamond-Delaware, Inc.?
You can file a complaint against Double Diamond-Delaware, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Double Diamond-Delaware, Inc.?
Consumers in 7 states and territories have filed complaints about Double Diamond-Delaware, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.