CFPB Consumer Complaint Profile
Community Choice Financial, Inc.
Behind the 1,203 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 1,203
- Total complaints
- 0
- Last 12 months
- 93.4%
- Timely response
- 42
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Community Choice Financial, Inc. sits at #298, with 1,203 complaints logged. 93.4% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #298
- of 3,848 companies by volume
- 93.4%
- answered on time
- Debt collection
- most-complained product
- 42
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 57 |
| 2014 | 225 |
| 2015 | 202 |
| 2016 | 126 |
| 2017 | 162 |
| 2018 | 140 |
| 2019 | 136 |
| 2020 | 83 |
| 2021 | 64 |
| 2022 | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Community Choice Financial, Inc.
1,203 complaints against Community Choice Financial, Inc. appear in the CFPB record, including 0 from the trailing year. The 42 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
93.4% of CFPB-forwarded complaints against Community Choice Financial, Inc. get a reply inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. In 16% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 2.6% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Community Choice Financial, Inc. have?
The CFPB has logged 1,203 complaints against Community Choice Financial, Inc. to date, of which 0 came in over the last 12 months.
Does Community Choice Financial, Inc. respond to complaints on time?
Community Choice Financial, Inc. has a 93.4% timely response rate to CFPB complaints.
What product generates the most complaints for Community Choice Financial, Inc.?
"Debt collection" draws more CFPB complaints against Community Choice Financial, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Community Choice Financial, Inc.?
Consumers most often cite "Communication tactics" when complaining about Community Choice Financial, Inc.; the full issue list with counts is above.
How do I file a complaint against Community Choice Financial, Inc.?
You can file a complaint against Community Choice Financial, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Community Choice Financial, Inc.?
Consumers in 42 states and territories have filed complaints about Community Choice Financial, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~1,203)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.