CFPB Consumer Complaint Profile
Community Choice Financial, Inc.
Behind the 1,203 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 1,203
- Total complaints
- Among the highest
- 0
- Last 12 months
- 93.4%
- Timely response
- Bottom quartile
- 42
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Community Choice Financial, Inc. sits at #299, with 1,203 complaints logged. On-time replies land at 93.4%, the 25th percentile for the 100+ complaint peer group.
- #299
- of 3,843 companies by volume
- 93.4%
- on time (25th pctile)
- Debt collection
- most-complained product
- 42
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Community Choice Financial, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93.4% Around the middle higher than 25% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2021 to 2022 complete years
- Annual CFPB complaint volume moved from 64 in 2021 to 8 in 2022 (2021 → 2022).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 57 |
| 2014 | 225 |
| 2015 | 202 |
| 2016 | 126 |
| 2017 | 162 |
| 2018 | 140 |
| 2019 | 136 |
| 2020 | 83 |
| 2021 | 64 |
| 2022 | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Community Choice Financial, Inc.
1,203 complaints against Community Choice Financial, Inc. appear in the CFPB record, including 0 from the trailing year. The 42 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Community Choice Financial, Inc. draw a 93.4% reply rate inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 16% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 2.6%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Community Choice Financial, Inc. have?
The CFPB has logged 1,203 complaints against Community Choice Financial, Inc. to date, of which 0 came in over the last 12 months.
Does Community Choice Financial, Inc. respond to complaints on time?
Community Choice Financial, Inc. has a 93.4% timely response rate to CFPB complaints.
What product generates the most complaints for Community Choice Financial, Inc.?
"Debt collection" draws more CFPB complaints against Community Choice Financial, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Community Choice Financial, Inc.?
Consumers most often cite "Communication tactics" when complaining about Community Choice Financial, Inc.; the full issue list with counts is above.
How do I file a complaint against Community Choice Financial, Inc.?
You can file a complaint against Community Choice Financial, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Community Choice Financial, Inc.?
Consumers in 42 states and territories have filed complaints about Community Choice Financial, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Community Choice Financial, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,203 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (16% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Community Choice Financial, Inc. have?
The CFPB has logged 1,203 complaints against Community Choice Financial, Inc. to date, of which 0 came in over the last 12 months.
Does Community Choice Financial, Inc. respond to complaints on time?
Community Choice Financial, Inc. has a 93.4% timely response rate to CFPB complaints.
What product generates the most complaints for Community Choice Financial, Inc.?
"Debt collection" draws more CFPB complaints against Community Choice Financial, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Community Choice Financial, Inc.?
Consumers most often cite "Communication tactics" when complaining about Community Choice Financial, Inc.; the full issue list with counts is above.
How do I file a complaint against Community Choice Financial, Inc.?
You can file a complaint against Community Choice Financial, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Community Choice Financial, Inc.?
Consumers in 42 states and territories have filed complaints about Community Choice Financial, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.