CFPB Consumer Complaint Profile
Prosper Marketplace, Inc.
What the consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 1,397
- Total complaints
- Among the highest
- 321
- Last 12 months
- 100%
- Timely response
- Top decile
- 48
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Prosper Marketplace, Inc. sits at #269. Its on-time response record is at the 86th percentile among companies with 100+ complaints.
- Credit reporting or …
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Prosper Marketplace, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 202 in 2024 to 334 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 3 |
| 2016 | 39 |
| 2017 | 87 |
| 2018 | 91 |
| 2019 | 72 |
| 2020 | 84 |
| 2021 | 81 |
| 2022 | 148 |
| 2023 | 189 |
| 2024 | 202 |
| 2025 | 334 |
| 2026year in progress | 67 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Prosper Marketplace, Inc.
Prosper Marketplace, Inc. draws a nationwide spread of CFPB complaints, filed by consumers in many parts of the country. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Incorrect information on your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate clears the industry benchmark, pointing to intake and escalation processes that are working as intended. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Prosper Marketplace, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count.
Similar dispute rates
Nearest companies by share of complaints marked disputed (15.9% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Prosper Marketplace, Inc. have?
Prosper Marketplace, Inc. has 1,397 total consumer complaints filed with the CFPB, with 321 filed in the last 12 months.
Does Prosper Marketplace, Inc. respond to complaints on time?
Prosper Marketplace, Inc. has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Prosper Marketplace, Inc.?
The most complained-about product for Prosper Marketplace, Inc. is "Credit reporting or other personal consumer reports." You can view the full product breakdown on this page.
What is the most common complaint issue with Prosper Marketplace, Inc.?
The most common issue reported by consumers about Prosper Marketplace, Inc. is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Prosper Marketplace, Inc.?
You can file a complaint against Prosper Marketplace, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Prosper Marketplace, Inc.?
Consumers in 48 states and territories have filed complaints about Prosper Marketplace, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.