CFPB Consumer Complaint Profile
Empire Mediation Services LLC
Behind the 17 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 17
- Total complaints
- Below average
- 1
- Last 12 months
- 52.9%
- Timely response
- Bottom decile
- 11
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Empire Mediation Services LLC sits at #3073, with 17 complaints logged. It posts a 52.9% on-time response rate, the 3rd percentile among companies with 100+ complaints.
- #3073
- of 3,843 companies by volume
- 52.9%
- on time (3rd pctile)
- Debt collection
- most-complained product
- 11
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Empire Mediation Services LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
52.9% Among the lowest higher than 3% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 10 |
| 2016 | 3 |
| 2017 | 1 |
| 2023 | 2 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Empire Mediation Services LLC
Empire Mediation Services LLC carries 17 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 11 states and territories have weighed in, giving this a geographically concentrated footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Cont'd attempts collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Empire Mediation Services LLC's timely response rate stands at 52.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response at a 42.9% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Empire Mediation Services LLC have?
17 complaints have been filed against Empire Mediation Services LLC with the CFPB overall - 1 of them in the past year.
Does Empire Mediation Services LLC respond to complaints on time?
Empire Mediation Services LLC's CFPB timely-response rate is 52.9%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Empire Mediation Services LLC?
"Debt collection" draws more CFPB complaints against Empire Mediation Services LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Empire Mediation Services LLC?
The most common issue reported by consumers about Empire Mediation Services LLC is "Cont'd attempts collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Empire Mediation Services LLC?
You can file a complaint against Empire Mediation Services LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Empire Mediation Services LLC?
Consumers in 11 states and territories have filed complaints about Empire Mediation Services LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Empire Mediation Services LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (42.9% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.