CFPB Consumer Complaint Profile
Evergreen Financial Services Inc.
Behind the 62 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 62
- Total complaints
- Mid-range
- 12
- Last 12 months
- 87.1%
- Timely response
- Bottom quartile
- 11
- States affected
The verdict
62 CFPB complaints put Evergreen Financial Services Inc. at #1650 out of 3,843 financial companies ranked by complaint volume. It posts a 87.1% on-time response rate, the 14th percentile among companies with 100+ complaints.
- #1650
- of 3,843 companies by volume
- 87.1%
- on time (14th pctile)
- Debt collection
- most-complained product
- 11
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Evergreen Financial Services Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
87.1% Among the lowest higher than 14% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 2 in 2024 to 13 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 8 |
| 2015 | 6 |
| 2016 | 5 |
| 2017 | 8 |
| 2018 | 8 |
| 2019 | 4 |
| 2020 | 1 |
| 2021 | 1 |
| 2022 | 2 |
| 2023 | 2 |
| 2024 | 2 |
| 2025 | 13 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Evergreen Financial Services Inc.
62 complaints against Evergreen Financial Services Inc. appear in the CFPB record, including 12 from the trailing year. The 11 states and territories represented put this footprint in geographically concentrated territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Evergreen Financial Services Inc. draw a 87.1% reply rate inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Consumers formally disputed the company's response at a 22.7% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 3.2% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Evergreen Financial Services Inc. have?
The CFPB has logged 62 complaints against Evergreen Financial Services Inc. to date, of which 12 came in over the last 12 months.
Does Evergreen Financial Services Inc. respond to complaints on time?
CFPB complaints against Evergreen Financial Services Inc. draw a 87.1% timely-response rate inside the expected window.
What product generates the most complaints for Evergreen Financial Services Inc.?
"Debt collection" draws more CFPB complaints against Evergreen Financial Services Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Evergreen Financial Services Inc.?
The most common issue reported by consumers about Evergreen Financial Services Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Evergreen Financial Services Inc.?
You can file a complaint against Evergreen Financial Services Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Evergreen Financial Services Inc.?
The CFPB has recorded complaints against Evergreen Financial Services Inc. from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Evergreen Financial Services Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (22.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.