CFPB Consumer Complaint Profile
PHH Mortgage Services Corporation
2,450 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 2,450
- Total complaints
- Among the highest
- 0
- Last 12 months
- 99.3%
- Timely response
- Above median
- 53
- States affected
The verdict
2,450 CFPB complaints put PHH Mortgage Services Corporation at #185 out of 3,843 financial companies ranked by complaint volume. It posts a 99.3% on-time response rate, the 66th percentile among companies with 100+ complaints.
- #185
- of 3,843 companies by volume
- 99.3%
- on time (66th pctile)
- Mortgage
- most-complained product
- 53
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
PHH Mortgage Services Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.3% Higher than most higher than 66% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2018 to 2019 complete years
- Annual CFPB complaint volume moved from 200 in 2018 to 281 in 2019 (2018 → 2019).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 3 |
| 2012 | 268 |
| 2013 | 350 |
| 2014 | 335 |
| 2015 | 378 |
| 2016 | 381 |
| 2017 | 254 |
| 2018 | 200 |
| 2019 | 281 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for PHH Mortgage Services Corporation
2,450 complaints against PHH Mortgage Services Corporation appear in the CFPB record, including 0 from the trailing year. The 53 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Loan modification,collection,foreclosure," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, PHH Mortgage Services Corporation posts a 99.3% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 22.7% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 17.2%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does PHH Mortgage Services Corporation have?
The CFPB has logged 2,450 complaints against PHH Mortgage Services Corporation to date, of which 0 came in over the last 12 months.
Does PHH Mortgage Services Corporation respond to complaints on time?
PHH Mortgage Services Corporation has a 99.3% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for PHH Mortgage Services Corporation?
The most complained-about product for PHH Mortgage Services Corporation is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with PHH Mortgage Services Corporation?
Consumers most often cite "Loan modification,collection,foreclosure" when complaining about PHH Mortgage Services Corporation; the full issue list with counts is above.
How do I file a complaint against PHH Mortgage Services Corporation?
You can file a complaint against PHH Mortgage Services Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about PHH Mortgage Services Corporation?
Consumers in 53 states and territories have filed complaints about PHH Mortgage Services Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for PHH Mortgage Services Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (2,450 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (22.7% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.