CFPB Consumer Complaint Profile
PHH Mortgage Services Corporation
2,450 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 2,450
- Total complaints
- 0
- Last 12 months
- 99.3%
- Timely response
- 53
- States affected
The verdict
2,450 CFPB complaints put PHH Mortgage Services Corporation at #185 out of 3,848 financial companies ranked by complaint volume. It answers 99.3% of complaints on time - above the 93% median for companies with 100+ complaints.
- #185
- of 3,848 companies by volume
- 99.3%
- answered on time
- Mortgage
- most-complained product
- 53
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 3 |
| 2012 | 268 |
| 2013 | 350 |
| 2014 | 335 |
| 2015 | 378 |
| 2016 | 381 |
| 2017 | 254 |
| 2018 | 200 |
| 2019 | 281 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for PHH Mortgage Services Corporation
2,450 complaints against PHH Mortgage Services Corporation appear in the CFPB record, including 0 from the trailing year. The 53 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Loan modification,collection,foreclosure," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, PHH Mortgage Services Corporation answers 99.3% of forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. In 22.7% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 17.2% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does PHH Mortgage Services Corporation have?
The CFPB has logged 2,450 complaints against PHH Mortgage Services Corporation to date, of which 0 came in over the last 12 months.
Does PHH Mortgage Services Corporation respond to complaints on time?
PHH Mortgage Services Corporation has a 99.3% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for PHH Mortgage Services Corporation?
The most complained-about product for PHH Mortgage Services Corporation is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with PHH Mortgage Services Corporation?
Consumers most often cite "Loan modification,collection,foreclosure" when complaining about PHH Mortgage Services Corporation; the full issue list with counts is above.
How do I file a complaint against PHH Mortgage Services Corporation?
You can file a complaint against PHH Mortgage Services Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about PHH Mortgage Services Corporation?
Consumers in 53 states and territories have filed complaints about PHH Mortgage Services Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~2,450)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.