CFPB Consumer Complaint Profile
Rocket Mortgage, LLC
6,459 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 6,459
- Total complaints
- Among the highest
- 1,237
- Last 12 months
- 99.4%
- Timely response
- Above median
- 53
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Rocket Mortgage, LLC sits at #87, with 6,459 complaints logged. On-time replies land at 99.4%, the 69th percentile for the 100+ complaint peer group.
- #87
- of 3,843 companies by volume
- 99.4%
- on time (69th pctile)
- Mortgage
- most-complained product
- 53
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Rocket Mortgage, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.4% Higher than most higher than 69% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 440 in 2024 to 869 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 115 |
| 2013 | 207 |
| 2014 | 218 |
| 2015 | 322 |
| 2016 | 358 |
| 2017 | 291 |
| 2018 | 354 |
| 2019 | 366 |
| 2020 | 641 |
| 2021 | 653 |
| 2022 | 591 |
| 2023 | 463 |
| 2024 | 440 |
| 2025 | 869 |
| 2026year in progress | 570 |
Complaints by State (Top 15)
Company Responses
Rocket Mortgage, LLC Complaint Concentration Profile
Rocket Mortgage, LLC's complaint volume is large enough to measure concentration - not just the headline totals. Across 51 named product lines in the stored breakdown, the leading three (Mortgage, Mortgage, Mortgage) hold a 67.3% share of product-tagged complaints. The Herfindahl index on that product mix is 0.222 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Trouble during payment process, Applying for a mortgage or refinancing an existing mortgage, Application, originator, mortgage broker) cover a 57.5% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (California, Florida, Texas) hold a 28.8% share of state-tagged volume across 53 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 94.2% share among the 6,459 response-tagged complaints (6,084 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (869 complaints); the lightest year on file was 2011 (1). From 2024 to 2025, annual volume rose 97.5% (440 → 869). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Rocket Mortgage, LLC
6,459 complaints against Rocket Mortgage, LLC appear in the CFPB record, including 1,237 from the trailing year. The 53 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Rocket Mortgage, LLC draw a 99.4% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response carried a 22.7% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 4.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Rocket Mortgage, LLC have?
The CFPB has logged 6,459 complaints against Rocket Mortgage, LLC to date, of which 1,237 came in over the last 12 months.
Does Rocket Mortgage, LLC respond to complaints on time?
CFPB complaints against Rocket Mortgage, LLC draw a 99.4% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Rocket Mortgage, LLC?
Among all products tied to Rocket Mortgage, LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Rocket Mortgage, LLC?
Consumers most often cite "Trouble during payment process" when complaining about Rocket Mortgage, LLC; the full issue list with counts is above.
How do I file a complaint against Rocket Mortgage, LLC?
You can file a complaint against Rocket Mortgage, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Rocket Mortgage, LLC?
Rocket Mortgage, LLC has drawn CFPB complaints from 53 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Rocket Mortgage, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (6,459 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (22.7% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Rocket Mortgage, LLC have?
The CFPB has logged 6,459 complaints against Rocket Mortgage, LLC to date, of which 1,237 came in over the last 12 months.
Does Rocket Mortgage, LLC respond to complaints on time?
CFPB complaints against Rocket Mortgage, LLC draw a 99.4% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Rocket Mortgage, LLC?
Among all products tied to Rocket Mortgage, LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Rocket Mortgage, LLC?
Consumers most often cite "Trouble during payment process" when complaining about Rocket Mortgage, LLC; the full issue list with counts is above.
How do I file a complaint against Rocket Mortgage, LLC?
You can file a complaint against Rocket Mortgage, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Rocket Mortgage, LLC?
Rocket Mortgage, LLC has drawn CFPB complaints from 53 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.