CFPB Consumer Complaint Profile
Rocket Mortgage, LLC
6,459 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 6,459
- Total complaints
- 1,237
- Last 12 months
- 99.4%
- Timely response
- 53
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Rocket Mortgage, LLC sits at #87, with 6,459 complaints logged. 99.4% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #87
- of 3,848 companies by volume
- 99.4%
- answered on time
- Mortgage
- most-complained product
- 53
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 115 |
| 2013 | 207 |
| 2014 | 218 |
| 2015 | 322 |
| 2016 | 358 |
| 2017 | 291 |
| 2018 | 354 |
| 2019 | 366 |
| 2020 | 641 |
| 2021 | 653 |
| 2022 | 591 |
| 2023 | 463 |
| 2024 | 440 |
| 2025 | 869 |
| 2026 | 570 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Rocket Mortgage, LLC
6,459 complaints against Rocket Mortgage, LLC appear in the CFPB record, including 1,237 from the trailing year. The 53 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
99.4% of CFPB-forwarded complaints against Rocket Mortgage, LLC get a reply inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response was formally disputed in 22.7% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 4.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Rocket Mortgage, LLC have?
The CFPB has logged 6,459 complaints against Rocket Mortgage, LLC to date, of which 1,237 came in over the last 12 months.
Does Rocket Mortgage, LLC respond to complaints on time?
99.4% of the CFPB complaints against Rocket Mortgage, LLC get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Rocket Mortgage, LLC?
Among all products tied to Rocket Mortgage, LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Rocket Mortgage, LLC?
Consumers most often cite "Trouble during payment process" when complaining about Rocket Mortgage, LLC; the full issue list with counts is above.
How do I file a complaint against Rocket Mortgage, LLC?
You can file a complaint against Rocket Mortgage, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Rocket Mortgage, LLC?
Rocket Mortgage, LLC has drawn CFPB complaints from 53 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~6,459)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.