CFPB Consumer Complaint Profile
LexisNexis
Consumers have filed 47,321 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 47,321
- Total complaints
- Among the highest
- 22,533
- Last 12 months
- 98.7%
- Timely response
- Above median
- 56
- States affected
The verdict
LexisNexis ranks #16 of 3,843 financial companies by CFPB complaint volume, with 47,321 complaints on record. Its on-time response rate is 98.7%, the 56th percentile among companies with 100+ complaints.
- #16
- of 3,843 companies by volume
- 98.7%
- on time (56th pctile)
- Credit reporting or …
- most-complained product
- 56
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
LexisNexis vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.7% Higher than most higher than 56% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 10,054 in 2024 to 19,475 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 3 |
| 2013 | 35 |
| 2014 | 52 |
| 2015 | 91 |
| 2016 | 96 |
| 2017 | 332 |
| 2018 | 660 |
| 2019 | 918 |
| 2020 | 1,260 |
| 2021 | 1,573 |
| 2022 | 2,149 |
| 2023 | 4,379 |
| 2024 | 10,054 |
| 2025 | 19,475 |
| 2026year in progress | 6,244 |
Complaints by State (Top 15)
Company Responses
LexisNexis Complaint Concentration Profile
LexisNexis is a high-volume CFPB cohort (47,321 complaints) - enough filings to measure how concentrated the product and issue mix is, not just the headline totals. Across 46 named product lines in the stored breakdown, the leading three (Credit reporting or other personal consumer reports, Credit reporting, credit repair services, or other personal consumer reports, Credit reporting or other personal consumer reports) hold a 95.9% share of product-tagged complaints. The Herfindahl index on that product mix is 0.576 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Incorrect information on your report, Improper use of your report, Problem with a company's investigation into an existing problem) cover a 85.8% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (Florida, Texas, Georgia) hold a 34.1% share of state-tagged volume across 56 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 73.6% share among the 47,321 response-tagged complaints (34,811 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (19,475 complaints); the lightest year on file was 2012 (3). From 2024 to 2025, annual volume rose 93.7% (10,054 → 19,475). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for LexisNexis
LexisNexis carries 47,321 complaints in the CFPB's database, 22,533 of them filed within the past 12 months. Consumers spanning 56 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Incorrect information on your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against LexisNexis draw a 98.7% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 22.8% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 24.7% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does LexisNexis have?
47,321 complaints have been filed against LexisNexis with the CFPB overall - 22,533 of them in the past year.
Does LexisNexis respond to complaints on time?
LexisNexis has a 98.7% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for LexisNexis?
Among all products tied to LexisNexis, "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with LexisNexis?
Consumers most often cite "Incorrect information on your report" when complaining about LexisNexis; the full issue list with counts is above.
How do I file a complaint against LexisNexis?
You can file a complaint against LexisNexis directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about LexisNexis?
The CFPB has recorded complaints against LexisNexis from 56 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for LexisNexis: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (47,321 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (22.8% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.