CFPB Consumer Complaint Profile
LexisNexis
Consumers have filed 47,321 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 47,321
- Total complaints
- 22,533
- Last 12 months
- 98.7%
- Timely response
- 56
- States affected
The verdict
LexisNexis ranks #16 of 3,848 financial companies by CFPB complaint volume, with 47,321 complaints on record. Its on-time response rate is 98.7%, ahead of the 93% median among companies with 100+ complaints.
- #16
- of 3,848 companies by volume
- 98.7%
- answered on time
- Credit reporting or …
- most-complained product
- 56
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 3 |
| 2013 | 35 |
| 2014 | 52 |
| 2015 | 91 |
| 2016 | 96 |
| 2017 | 332 |
| 2018 | 660 |
| 2019 | 918 |
| 2020 | 1,260 |
| 2021 | 1,573 |
| 2022 | 2,149 |
| 2023 | 4,379 |
| 2024 | 10,054 |
| 2025 | 19,475 |
| 2026 | 6,244 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for LexisNexis
LexisNexis carries 47,321 complaints in the CFPB's database, 22,533 of them filed within the past 12 months. Consumers spanning 56 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Incorrect information on your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
98.7% of CFPB-forwarded complaints against LexisNexis get a reply inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. In 22.8% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 24.7% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does LexisNexis have?
47,321 complaints have been filed against LexisNexis with the CFPB overall - 22,533 of them in the past year.
Does LexisNexis respond to complaints on time?
LexisNexis has a 98.7% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for LexisNexis?
Among all products tied to LexisNexis, "Credit reporting or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with LexisNexis?
Consumers most often cite "Incorrect information on your report" when complaining about LexisNexis; the full issue list with counts is above.
How do I file a complaint against LexisNexis?
You can file a complaint against LexisNexis directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about LexisNexis?
The CFPB has recorded complaints against LexisNexis from 56 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~47,321)
Also handles Credit reporting or other personal consumer reports
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.