CFPB Consumer Complaint Profile
Family First Funding LLC
What 11 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 11
- Total complaints
- Below average
- 0
- Last 12 months
- 90.9%
- Timely response
- Bottom quartile
- 3
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Family First Funding LLC sits at #3589, with 11 complaints logged. Its on-time response rate is 90.9%, the 19th percentile among companies with 100+ complaints.
- #3589
- of 3,843 companies by volume
- 90.9%
- on time (19th pctile)
- Mortgage
- most-complained product
- 3
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Family First Funding LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
90.9% Among the lowest higher than 19% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 3 |
| 2018 | 1 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 2 |
| 2022 | 1 |
| 2024 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Family First Funding LLC
The CFPB Consumer Complaint Database has logged 11 complaints against Family First Funding LLC overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 3 states and territories, making this a geographically concentrated complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Closing on a mortgage" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Family First Funding LLC draw a 90.9% reply rate inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Family First Funding LLC have?
Family First Funding LLC has 11 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Family First Funding LLC respond to complaints on time?
CFPB complaints against Family First Funding LLC draw a 90.9% timely-response rate inside the expected window.
What product generates the most complaints for Family First Funding LLC?
Among all products tied to Family First Funding LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Family First Funding LLC?
The most common issue reported by consumers about Family First Funding LLC is "Closing on a mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against Family First Funding LLC?
You can file a complaint against Family First Funding LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Family First Funding LLC?
Family First Funding LLC has drawn CFPB complaints from 3 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.