CFPB Consumer Complaint Profile
Fb Financial Corporation
72 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 72
- Total complaints
- Mid-range
- 15
- Last 12 months
- 100%
- Timely response
- Top decile
- 20
- States affected
The verdict
Fb Financial Corporation ranks #1543 of 3,843 financial companies by CFPB complaint volume, with 72 complaints on record. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #1543
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 20
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Fb Financial Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 5 |
| 2022 | 22 |
| 2023 | 10 |
| 2024 | 18 |
| 2025 | 16 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Fb Financial Corporation
Fb Financial Corporation carries 72 complaints in the CFPB's database, 15 of them filed within the past 12 months. Consumers spanning 20 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Fb Financial Corporation draw a 100% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Fb Financial Corporation have?
Fb Financial Corporation has 72 total consumer complaints filed with the CFPB, with 15 filed in the last 12 months.
Does Fb Financial Corporation respond to complaints on time?
CFPB complaints against Fb Financial Corporation draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Fb Financial Corporation?
"Mortgage" draws more CFPB complaints against Fb Financial Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Fb Financial Corporation?
"Trouble during payment process" is the single most frequently cited issue in complaints against Fb Financial Corporation - see all issues and counts above.
How do I file a complaint against Fb Financial Corporation?
You can file a complaint against Fb Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Fb Financial Corporation?
Consumers in 20 states and territories have filed complaints about Fb Financial Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.