CFPB Consumer Complaint Profile
Fidelity Capital Holdings, Inc
Consumers have filed 569 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 569
- Total complaints
- 34
- Last 12 months
- 43.1%
- Timely response
- 41
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Fidelity Capital Holdings, Inc has accumulated 569 complaints, placing it #471 by volume. Its on-time response rate is 43.1%, trailing the 93% median among companies with 100+ complaints.
- #471
- of 3,848 companies by volume
- 43.1%
- answered on time
- Debt collection
- most-complained product
- 41
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 14 |
| 2014 | 42 |
| 2015 | 44 |
| 2016 | 60 |
| 2017 | 50 |
| 2018 | 46 |
| 2019 | 50 |
| 2020 | 45 |
| 2021 | 60 |
| 2022 | 44 |
| 2023 | 47 |
| 2024 | 24 |
| 2025 | 36 |
| 2026 | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Fidelity Capital Holdings, Inc
569 complaints against Fidelity Capital Holdings, Inc appear in the CFPB record, including 34 from the trailing year. The 41 states and territories represented put this footprint in nationwide territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Fidelity Capital Holdings, Inc answers 43.1% of forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response was formally disputed in 38.3% of resolved cases, indicating how frequently the initial fix fell short. 0.2% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Fidelity Capital Holdings, Inc have?
The CFPB has logged 569 complaints against Fidelity Capital Holdings, Inc to date, of which 34 came in over the last 12 months.
Does Fidelity Capital Holdings, Inc respond to complaints on time?
Fidelity Capital Holdings, Inc's CFPB timely-response rate is 43.1%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Fidelity Capital Holdings, Inc?
"Debt collection" draws more CFPB complaints against Fidelity Capital Holdings, Inc than any other product - see the full breakdown above.
What is the most common complaint issue with Fidelity Capital Holdings, Inc?
The most common issue reported by consumers about Fidelity Capital Holdings, Inc is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Fidelity Capital Holdings, Inc?
You can file a complaint against Fidelity Capital Holdings, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Fidelity Capital Holdings, Inc?
The CFPB has recorded complaints against Fidelity Capital Holdings, Inc from 41 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~569)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.