CFPB Consumer Complaint Profile
Financial Solutions Group, LLC
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 11
- Total complaints
- Below average
- 1
- Last 12 months
- 45.5%
- Timely response
- Bottom decile
- 10
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Financial Solutions Group, LLC places #3589 by volume. For answering complaints on time it stands at the 3rd percentile in the 100+ complaint peer group.
- Debt or credit manag…
- most-complained product
- OH
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Financial Solutions Group, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
45.5% Among the lowest higher than 3% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2023 | 6 |
| 2024 | 4 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Financial Solutions Group, LLC
The CFPB Consumer Complaint Database shows a geographically concentrated complaint footprint for Financial Solutions Group, LLC, with consumers across the country filing against it. "Debt or credit management" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Problem with a purchase shown on your statement" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate is far under the 95% benchmark, a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Debt or credit management
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Financial Solutions Group, LLC have?
Financial Solutions Group, LLC has 11 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Financial Solutions Group, LLC respond to complaints on time?
CFPB complaints against Financial Solutions Group, LLC draw a 45.5% timely-response rate inside the expected window. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Financial Solutions Group, LLC?
The most complained-about product for Financial Solutions Group, LLC is "Debt or credit management." You can view the full product breakdown on this page.
What is the most common complaint issue with Financial Solutions Group, LLC?
Consumers most often cite "Problem with a purchase shown on your statement" when complaining about Financial Solutions Group, LLC; the full issue list with counts is above.
How do I file a complaint against Financial Solutions Group, LLC?
You can file a complaint against Financial Solutions Group, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Financial Solutions Group, LLC?
The CFPB has recorded complaints against Financial Solutions Group, LLC from 10 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.