CFPB Consumer Complaint Profile
First Hawaiian, Inc.
Behind the 295 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 295
- Total complaints
- 38
- Last 12 months
- 99%
- Timely response
- 25
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, First Hawaiian, Inc. has accumulated 295 complaints, placing it #712 by volume. Its on-time response rate is 99%, ahead of the 93% median among companies with 100+ complaints.
- #712
- of 3,848 companies by volume
- 99%
- answered on time
- Checking or savings …
- most-complained product
- 25
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 15 |
| 2013 | 14 |
| 2014 | 15 |
| 2015 | 13 |
| 2016 | 13 |
| 2017 | 10 |
| 2018 | 24 |
| 2019 | 13 |
| 2020 | 21 |
| 2021 | 17 |
| 2022 | 25 |
| 2023 | 40 |
| 2024 | 25 |
| 2025 | 41 |
| 2026 | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for First Hawaiian, Inc.
295 complaints against First Hawaiian, Inc. appear in the CFPB record, including 38 from the trailing year. The 25 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
99% of CFPB-forwarded complaints against First Hawaiian, Inc. get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response in 19.5% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Of complaints that were resolved, 9.2% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does First Hawaiian, Inc. have?
295 complaints have been filed against First Hawaiian, Inc. with the CFPB overall - 38 of them in the past year.
Does First Hawaiian, Inc. respond to complaints on time?
99% of the CFPB complaints against First Hawaiian, Inc. get a response within the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for First Hawaiian, Inc.?
Among all products tied to First Hawaiian, Inc., "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with First Hawaiian, Inc.?
The most common issue reported by consumers about First Hawaiian, Inc. is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against First Hawaiian, Inc.?
You can file a complaint against First Hawaiian, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about First Hawaiian, Inc.?
First Hawaiian, Inc. has drawn CFPB complaints from 25 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~295)
Also handles Checking or savings account
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.