CFPB Consumer Complaint Profile
First Hawaiian, Inc.
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 295
- Total complaints
- Above average
- 38
- Last 12 months
- 99%
- Timely response
- Above median
- 25
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, First Hawaiian, Inc. places #710 by volume. Its on-time response record is at the 60th percentile among companies with 100+ complaints.
- Checking or savings …
- most-complained product
- HI
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
First Hawaiian, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99% Higher than most higher than 60% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 25 in 2024 to 41 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 15 |
| 2013 | 14 |
| 2014 | 15 |
| 2015 | 13 |
| 2016 | 13 |
| 2017 | 10 |
| 2018 | 24 |
| 2019 | 13 |
| 2020 | 21 |
| 2021 | 17 |
| 2022 | 25 |
| 2023 | 40 |
| 2024 | 25 |
| 2025 | 41 |
| 2026year in progress | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for First Hawaiian, Inc.
In the CFPB record, First Hawaiian, Inc. has a multi-regional complaint footprint. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate is at or above benchmark levels, a sign it handles intake and escalation well. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for First Hawaiian, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (19.5% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does First Hawaiian, Inc. have?
295 complaints have been filed against First Hawaiian, Inc. with the CFPB overall - 38 of them in the past year.
Does First Hawaiian, Inc. respond to complaints on time?
CFPB complaints against First Hawaiian, Inc. draw a 99% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for First Hawaiian, Inc.?
Among all products tied to First Hawaiian, Inc., "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with First Hawaiian, Inc.?
The most common issue reported by consumers about First Hawaiian, Inc. is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against First Hawaiian, Inc.?
You can file a complaint against First Hawaiian, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about First Hawaiian, Inc.?
First Hawaiian, Inc. has drawn CFPB complaints from 25 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.