CFPB Consumer Complaint Profile
Firstbank
284 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 284
- Total complaints
- Above average
- 31
- Last 12 months
- 99.3%
- Timely response
- Above median
- 19
- States affected
The verdict
284 CFPB complaints put Firstbank at #726 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 99.3%, the 66th percentile for the 100+ complaint peer group.
- #726
- of 3,843 companies by volume
- 99.3%
- on time (66th pctile)
- Checking or savings …
- most-complained product
- 19
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Firstbank vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.3% Higher than most higher than 66% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 10 |
| 2013 | 9 |
| 2014 | 8 |
| 2015 | 20 |
| 2016 | 28 |
| 2017 | 22 |
| 2018 | 28 |
| 2019 | 12 |
| 2020 | 14 |
| 2021 | 18 |
| 2022 | 25 |
| 2023 | 24 |
| 2024 | 32 |
| 2025 | 25 |
| 2026year in progress | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Firstbank
The CFPB Consumer Complaint Database has logged 284 complaints against Firstbank overall, with 31 of those filed in the trailing 12 months. Reports have come from consumers in 19 states and territories, making this a multi-regional complaint footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Firstbank draw a 99.3% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response carried a 26.5% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 29.2% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Firstbank have?
Firstbank has 284 total consumer complaints filed with the CFPB, with 31 filed in the last 12 months.
Does Firstbank respond to complaints on time?
Firstbank's CFPB timely-response rate is 99.3%. This is considered excellent.
What product generates the most complaints for Firstbank?
Among all products tied to Firstbank, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Firstbank?
"Managing an account" is the single most frequently cited issue in complaints against Firstbank - see all issues and counts above.
How do I file a complaint against Firstbank?
You can file a complaint against Firstbank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Firstbank?
The CFPB has recorded complaints against Firstbank from 19 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Firstbank: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (26.5% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.