CFPB Consumer Complaint Profile
Firstbank
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 284
- Total complaints
- Above average
- 31
- Last 12 months
- 99.3%
- Timely response
- Above median
- 19
- States affected
The verdict
By CFPB complaint volume, Firstbank is #726 out of 3,843 financial companies. For answering complaints on time it stands at the 66th percentile in the 100+ complaint peer group.
- Checking or savings …
- most-complained product
- CO
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Firstbank vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.3% Higher than most higher than 66% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 10 |
| 2013 | 9 |
| 2014 | 8 |
| 2015 | 20 |
| 2016 | 28 |
| 2017 | 22 |
| 2018 | 28 |
| 2019 | 12 |
| 2020 | 14 |
| 2021 | 18 |
| 2022 | 25 |
| 2023 | 24 |
| 2024 | 32 |
| 2025 | 25 |
| 2026year in progress | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Firstbank
The CFPB Consumer Complaint Database shows a multi-regional complaint footprint for Firstbank, with consumers across the country filing against it. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate is at or above benchmark levels, a sign it handles intake and escalation well. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Firstbank: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (26.5% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Firstbank have?
Firstbank has 284 total consumer complaints filed with the CFPB, with 31 filed in the last 12 months.
Does Firstbank respond to complaints on time?
Firstbank's CFPB timely-response rate is 99.3%. This is considered excellent.
What product generates the most complaints for Firstbank?
Among all products tied to Firstbank, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Firstbank?
"Managing an account" is the single most frequently cited issue in complaints against Firstbank - see all issues and counts above.
How do I file a complaint against Firstbank?
You can file a complaint against Firstbank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Firstbank?
The CFPB has recorded complaints against Firstbank from 19 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.