CFPB Consumer Complaint Profile
Firstbank Puerto Rico
Behind the 812 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 812
- Total complaints
- 73
- Last 12 months
- 98.4%
- Timely response
- 31
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Firstbank Puerto Rico has accumulated 812 complaints, placing it #376 by volume. 98.4% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #376
- of 3,848 companies by volume
- 98.4%
- answered on time
- Checking or savings …
- most-complained product
- 31
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 14 |
| 2013 | 18 |
| 2014 | 30 |
| 2015 | 72 |
| 2016 | 59 |
| 2017 | 38 |
| 2018 | 64 |
| 2019 | 68 |
| 2020 | 62 |
| 2021 | 88 |
| 2022 | 67 |
| 2023 | 63 |
| 2024 | 80 |
| 2025 | 69 |
| 2026 | 20 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Firstbank Puerto Rico
The CFPB Consumer Complaint Database has logged 812 complaints against Firstbank Puerto Rico overall, with 73 of those filed in the trailing 12 months. Reports have come from consumers in 31 states and territories, making this a multi-regional complaint footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
98.4% of CFPB-forwarded complaints against Firstbank Puerto Rico get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. In 25.8% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 4.8% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Firstbank Puerto Rico have?
The CFPB has logged 812 complaints against Firstbank Puerto Rico to date, of which 73 came in over the last 12 months.
Does Firstbank Puerto Rico respond to complaints on time?
Firstbank Puerto Rico's CFPB timely-response rate is 98.4%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Firstbank Puerto Rico?
Among all products tied to Firstbank Puerto Rico, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Firstbank Puerto Rico?
The most common issue reported by consumers about Firstbank Puerto Rico is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Firstbank Puerto Rico?
You can file a complaint against Firstbank Puerto Rico directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Firstbank Puerto Rico?
Consumers in 31 states and territories have filed complaints about Firstbank Puerto Rico with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~812)
Also handles Checking or savings account
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.