CFPB Consumer Complaint Profile
Firstbank Puerto Rico
Behind the 812 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 812
- Total complaints
- Among the highest
- 73
- Last 12 months
- 98.4%
- Timely response
- Above median
- 31
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Firstbank Puerto Rico has accumulated 812 complaints, placing it #376 by volume. On-time replies land at 98.4%, the 52nd percentile for the 100+ complaint peer group.
- #376
- of 3,843 companies by volume
- 98.4%
- on time (52nd pctile)
- Checking or savings …
- most-complained product
- 31
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Firstbank Puerto Rico vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.4% Higher than most higher than 52% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 80 in 2024 to 69 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 14 |
| 2013 | 18 |
| 2014 | 30 |
| 2015 | 72 |
| 2016 | 59 |
| 2017 | 38 |
| 2018 | 64 |
| 2019 | 68 |
| 2020 | 62 |
| 2021 | 88 |
| 2022 | 67 |
| 2023 | 63 |
| 2024 | 80 |
| 2025 | 69 |
| 2026year in progress | 20 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Firstbank Puerto Rico
The CFPB Consumer Complaint Database has logged 812 complaints against Firstbank Puerto Rico overall, with 73 of those filed in the trailing 12 months. Reports have come from consumers in 31 states and territories, making this a multi-regional complaint footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Firstbank Puerto Rico draw a 98.4% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 25.8% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 4.8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Firstbank Puerto Rico have?
The CFPB has logged 812 complaints against Firstbank Puerto Rico to date, of which 73 came in over the last 12 months.
Does Firstbank Puerto Rico respond to complaints on time?
Firstbank Puerto Rico's CFPB timely-response rate is 98.4%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Firstbank Puerto Rico?
Among all products tied to Firstbank Puerto Rico, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Firstbank Puerto Rico?
The most common issue reported by consumers about Firstbank Puerto Rico is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Firstbank Puerto Rico?
You can file a complaint against Firstbank Puerto Rico directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Firstbank Puerto Rico?
Consumers in 31 states and territories have filed complaints about Firstbank Puerto Rico with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Firstbank Puerto Rico: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25.8% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.