CFPB Consumer Complaint Profile
Focus Holding Company
531 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 531
- Total complaints
- Above average
- 0
- Last 12 months
- 85.1%
- Timely response
- Bottom quartile
- 45
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Focus Holding Company sits at #490, with 531 complaints logged. It posts a 85.1% on-time response rate, the 12th percentile among companies with 100+ complaints.
- #490
- of 3,843 companies by volume
- 85.1%
- on time (12th pctile)
- Debt collection
- most-complained product
- 45
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Focus Holding Company vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
85.1% Among the lowest higher than 12% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2018 to 2019 complete years
- Annual CFPB complaint volume moved from 28 in 2018 to 9 in 2019 (2018 → 2019).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 17 |
| 2014 | 80 |
| 2015 | 237 |
| 2016 | 80 |
| 2017 | 80 |
| 2018 | 28 |
| 2019 | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Focus Holding Company
The CFPB Consumer Complaint Database has logged 531 complaints against Focus Holding Company overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 45 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Cont'd attempts collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Focus Holding Company posts a 85.1% reply rate on forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response carried a 9.6% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Focus Holding Company have?
531 complaints have been filed against Focus Holding Company with the CFPB overall - 0 of them in the past year.
Does Focus Holding Company respond to complaints on time?
Focus Holding Company's CFPB timely-response rate is 85.1%.
What product generates the most complaints for Focus Holding Company?
Among all products tied to Focus Holding Company, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Focus Holding Company?
"Cont'd attempts collect debt not owed" is the single most frequently cited issue in complaints against Focus Holding Company - see all issues and counts above.
How do I file a complaint against Focus Holding Company?
You can file a complaint against Focus Holding Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Focus Holding Company?
The CFPB has recorded complaints against Focus Holding Company from 45 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Focus Holding Company: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (9.6% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.