CFPB Consumer Complaint Profile
Frost-Arnett Company
Behind the 512 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 512
- Total complaints
- Above average
- 82
- Last 12 months
- 97.9%
- Timely response
- Below median
- 43
- States affected
The verdict
512 CFPB complaints put Frost-Arnett Company at #501 out of 3,843 financial companies ranked by complaint volume. It posts a 97.9% on-time response rate, the 47th percentile among companies with 100+ complaints.
- #501
- of 3,843 companies by volume
- 97.9%
- on time (47th pctile)
- Debt collection
- most-complained product
- 43
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Frost-Arnett Company vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.9% Around the middle higher than 47% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 67 in 2024 to 83 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 12 |
| 2015 | 25 |
| 2016 | 22 |
| 2017 | 29 |
| 2018 | 41 |
| 2019 | 22 |
| 2020 | 23 |
| 2021 | 40 |
| 2022 | 63 |
| 2023 | 62 |
| 2024 | 67 |
| 2025 | 83 |
| 2026year in progress | 18 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Frost-Arnett Company
Frost-Arnett Company carries 512 complaints in the CFPB's database, 82 of them filed within the past 12 months. Consumers spanning 43 states and territories have weighed in, giving this a nationwide footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Frost-Arnett Company posts a 97.9% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 15.8% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Frost-Arnett Company have?
512 complaints have been filed against Frost-Arnett Company with the CFPB overall - 82 of them in the past year.
Does Frost-Arnett Company respond to complaints on time?
Frost-Arnett Company has a 97.9% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Frost-Arnett Company?
Among all products tied to Frost-Arnett Company, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Frost-Arnett Company?
The most common issue reported by consumers about Frost-Arnett Company is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Frost-Arnett Company?
You can file a complaint against Frost-Arnett Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Frost-Arnett Company?
The CFPB has recorded complaints against Frost-Arnett Company from 43 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Frost-Arnett Company: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (15.8% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.