CFPB Consumer Complaint Profile
Gateway First Bank
Behind the 281 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 281
- Total complaints
- Above average
- 34
- Last 12 months
- 98.9%
- Timely response
- Above median
- 31
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Gateway First Bank has accumulated 281 complaints, placing it #733 by volume. On-time replies land at 98.9%, the 59th percentile for the 100+ complaint peer group.
- #733
- of 3,843 companies by volume
- 98.9%
- on time (59th pctile)
- Mortgage
- most-complained product
- 31
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Gateway First Bank vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.9% Higher than most higher than 59% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 19 in 2024 to 31 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 2 |
| 2013 | 8 |
| 2014 | 9 |
| 2015 | 10 |
| 2016 | 17 |
| 2017 | 19 |
| 2018 | 21 |
| 2019 | 20 |
| 2020 | 14 |
| 2021 | 23 |
| 2022 | 39 |
| 2023 | 39 |
| 2024 | 19 |
| 2025 | 31 |
| 2026year in progress | 10 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Gateway First Bank
Gateway First Bank carries 281 complaints in the CFPB's database, 34 of them filed within the past 12 months. Consumers spanning 31 states and territories have weighed in, giving this a multi-regional footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
Gateway First Bank's timely response rate stands at 98.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 20% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 10.3% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Gateway First Bank have?
281 complaints have been filed against Gateway First Bank with the CFPB overall - 34 of them in the past year.
Does Gateway First Bank respond to complaints on time?
Gateway First Bank's CFPB timely-response rate is 98.9%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Gateway First Bank?
The most complained-about product for Gateway First Bank is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Gateway First Bank?
"Trouble during payment process" is the single most frequently cited issue in complaints against Gateway First Bank - see all issues and counts above.
How do I file a complaint against Gateway First Bank?
You can file a complaint against Gateway First Bank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Gateway First Bank?
Gateway First Bank has drawn CFPB complaints from 31 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Gateway First Bank: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.