CFPB Consumer Complaint Profile
Gotham Collection Services Corp.
Behind the 24 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 24
- Total complaints
- Mid-range
- 3
- Last 12 months
- 79.2%
- Timely response
- Bottom decile
- 9
- States affected
The verdict
24 CFPB complaints put Gotham Collection Services Corp. at #2628 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 79.2%, the 9th percentile for the 100+ complaint peer group.
- #2628
- of 3,843 companies by volume
- 79.2%
- on time (9th pctile)
- Debt collection
- most-complained product
- 9
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Gotham Collection Services Corp. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
79.2% Among the lowest higher than 9% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 2 |
| 2016 | 1 |
| 2018 | 1 |
| 2019 | 2 |
| 2020 | 1 |
| 2021 | 5 |
| 2022 | 2 |
| 2023 | 4 |
| 2024 | 2 |
| 2025 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Gotham Collection Services Corp.
24 complaints against Gotham Collection Services Corp. appear in the CFPB record, including 3 from the trailing year. The 9 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Took or threatened to take negative or legal action," a reasonable starting point for understanding recurring friction.
Gotham Collection Services Corp.'s timely response rate stands at 79.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Resolved cases drew a formal consumer-dispute rate of 25% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Gotham Collection Services Corp. have?
The CFPB has logged 24 complaints against Gotham Collection Services Corp. to date, of which 3 came in over the last 12 months.
Does Gotham Collection Services Corp. respond to complaints on time?
Gotham Collection Services Corp.'s CFPB timely-response rate is 79.2%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Gotham Collection Services Corp.?
Among all products tied to Gotham Collection Services Corp., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Gotham Collection Services Corp.?
"Took or threatened to take negative or legal action" is the single most frequently cited issue in complaints against Gotham Collection Services Corp. - see all issues and counts above.
How do I file a complaint against Gotham Collection Services Corp.?
You can file a complaint against Gotham Collection Services Corp. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Gotham Collection Services Corp.?
Consumers in 9 states and territories have filed complaints about Gotham Collection Services Corp. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Gotham Collection Services Corp.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.