CFPB Consumer Complaint Profile

Green & Sons Agency, Inc.

Behind the 169 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.

Data updated 2026-05-15

169
Total complaints
41
Last 12 months
98.8%
Timely response
18
States affected

The verdict

Green & Sons Agency, Inc. ranks #1032 of 3,848 financial companies by CFPB complaint volume, with 169 complaints on record. It answers 98.8% of complaints on time - above the 93% median for companies with 100+ complaints.

#1032
of 3,848 companies by volume
98.8%
answered on time
Debt collection
most-complained product
18
states with complaints
Green & Sons Agency, Inc. timely response rate 98.8%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - I do not know 44
Debt collection - Medical debt 44
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 24
Debt collection - Other debt 20
Credit reporting or other personal consumer reports - Credit reporting 15
Debt collection - Auto debt 6
Debt collection - Other (i.e. phone, health club, etc.) 4
Debt collection - Medical 4
Debt collection - Credit card debt 3
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report 1

Top Issues

1.Attempts to collect debt not owed 55
2.Written notification about debt 37
3.Incorrect information on your report 31
4.Took or threatened to take negative or legal action 10
5.False statements or representation 8
6.Communication tactics 7
7.Cont'd attempts collect debt not owed 5
8.Improper use of your report 3
9.Problem with a credit reporting company's investigation into an existing problem 3
10.Problem with a company's investigation into an existing problem 2

Complaints by Year

Year Complaints
2014 3
2015 2
2016 3
2017 11
2018 15
2019 18
2020 12
2021 23
2022 9
2023 10
2024 18
2025 31
2026 14

Complaints by State (Top 15)

Utah 74
Washington 25
California 18
Idaho 14
Oregon 9
Maryland 7
Nevada 4
Texas 3
Arizona 3
Florida 2
Massachusetts 1
South Carolina 1
Virginia 1
North Carolina 1
Illinois 1

Company Responses

Closed with explanation 168
Closed 1

What the CFPB Complaint Record Shows for Green & Sons Agency, Inc.

Green & Sons Agency, Inc. carries 169 complaints in the CFPB's database, 41 of them filed within the past 12 months. Consumers spanning 18 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.

Within the Bureau's 15-day response window, Green & Sons Agency, Inc. answers 98.8% of forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. In 50% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Green & Sons Agency, Inc. have?

169 complaints have been filed against Green & Sons Agency, Inc. with the CFPB overall - 41 of them in the past year.

Does Green & Sons Agency, Inc. respond to complaints on time?

Green & Sons Agency, Inc. has a 98.8% timely response rate to CFPB complaints. This is considered excellent.

What product generates the most complaints for Green & Sons Agency, Inc.?

The most complained-about product for Green & Sons Agency, Inc. is "Debt collection." You can view the full product breakdown on this page.

What is the most common complaint issue with Green & Sons Agency, Inc.?

"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Green & Sons Agency, Inc. - see all issues and counts above.

How do I file a complaint against Green & Sons Agency, Inc.?

You can file a complaint against Green & Sons Agency, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Green & Sons Agency, Inc.?

Green & Sons Agency, Inc. has drawn CFPB complaints from 18 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

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Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.