CFPB Consumer Complaint Profile
Henley, Lotterhos & Henley, PLLC
What 19 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 19
- Total complaints
- Below average
- 1
- Last 12 months
- 89.5%
- Timely response
- Bottom quartile
- 1
- States affected
The verdict
19 CFPB complaints put Henley, Lotterhos & Henley, PLLC at #2935 out of 3,843 financial companies ranked by complaint volume. It posts a 89.5% on-time response rate, the 17th percentile among companies with 100+ complaints.
- #2935
- of 3,843 companies by volume
- 89.5%
- on time (17th pctile)
- Debt collection
- most-complained product
- 1
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Henley, Lotterhos & Henley, PLLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
89.5% Among the lowest higher than 17% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 1 |
| 2015 | 2 |
| 2016 | 3 |
| 2017 | 1 |
| 2022 | 2 |
| 2023 | 4 |
| 2024 | 3 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Henley, Lotterhos & Henley, PLLC
The CFPB Consumer Complaint Database has logged 19 complaints against Henley, Lotterhos & Henley, PLLC overall, with 1 of those filed in the trailing 12 months. Reports have come from consumers in 1 states and territories, making this a geographically concentrated complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Took or threatened to take negative or legal action" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Henley, Lotterhos & Henley, PLLC's timely response rate stands at 89.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. The company's response carried a 25% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 10.5% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Henley, Lotterhos & Henley, PLLC have?
Henley, Lotterhos & Henley, PLLC has 19 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Henley, Lotterhos & Henley, PLLC respond to complaints on time?
Henley, Lotterhos & Henley, PLLC's CFPB timely-response rate is 89.5%.
What product generates the most complaints for Henley, Lotterhos & Henley, PLLC?
The most complained-about product for Henley, Lotterhos & Henley, PLLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Henley, Lotterhos & Henley, PLLC?
"Took or threatened to take negative or legal action" is the single most frequently cited issue in complaints against Henley, Lotterhos & Henley, PLLC - see all issues and counts above.
How do I file a complaint against Henley, Lotterhos & Henley, PLLC?
You can file a complaint against Henley, Lotterhos & Henley, PLLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Henley, Lotterhos & Henley, PLLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.