CFPB Consumer Complaint Profile
Henley, Lotterhos & Henley, PLLC
What the consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 19
- Total complaints
- Below average
- 1
- Last 12 months
- 89.5%
- Timely response
- Bottom quartile
- 1
- States affected
The verdict
By CFPB complaint volume, Henley, Lotterhos & Henley, PLLC is #2935 out of 3,843 financial companies. On response speed it sits at the 17th percentile among companies with 100+ complaints.
- Debt collection
- most-complained product
- MS
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Henley, Lotterhos & Henley, PLLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
89.5% Among the lowest higher than 17% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 1 |
| 2015 | 2 |
| 2016 | 3 |
| 2017 | 1 |
| 2022 | 2 |
| 2023 | 4 |
| 2024 | 3 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Henley, Lotterhos & Henley, PLLC
The CFPB Consumer Complaint Database shows a geographically concentrated complaint footprint for Henley, Lotterhos & Henley, PLLC, with consumers across the country filing against it. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Took or threatened to take negative or legal action" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Henley, Lotterhos & Henley, PLLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Henley, Lotterhos & Henley, PLLC have?
Henley, Lotterhos & Henley, PLLC has 19 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Henley, Lotterhos & Henley, PLLC respond to complaints on time?
Henley, Lotterhos & Henley, PLLC's CFPB timely-response rate is 89.5%.
What product generates the most complaints for Henley, Lotterhos & Henley, PLLC?
The most complained-about product for Henley, Lotterhos & Henley, PLLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Henley, Lotterhos & Henley, PLLC?
"Took or threatened to take negative or legal action" is the single most frequently cited issue in complaints against Henley, Lotterhos & Henley, PLLC - see all issues and counts above.
How do I file a complaint against Henley, Lotterhos & Henley, PLLC?
You can file a complaint against Henley, Lotterhos & Henley, PLLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.