CFPB Consumer Complaint Profile
Holloway Credit Solutions
Consumers have filed 383 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 383
- Total complaints
- Above average
- 50
- Last 12 months
- 99.7%
- Timely response
- Top decile
- 18
- States affected
The verdict
383 CFPB complaints put Holloway Credit Solutions at #590 out of 3,843 financial companies ranked by complaint volume. It posts a 99.7% on-time response rate, the 76th percentile among companies with 100+ complaints.
- #590
- of 3,843 companies by volume
- 99.7%
- on time (76th pctile)
- Debt collection
- most-complained product
- 18
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Holloway Credit Solutions vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.7% Top 24% higher than 76% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 4 |
| 2014 | 12 |
| 2015 | 18 |
| 2016 | 20 |
| 2017 | 14 |
| 2018 | 23 |
| 2019 | 20 |
| 2020 | 32 |
| 2021 | 58 |
| 2022 | 34 |
| 2023 | 30 |
| 2024 | 55 |
| 2025 | 54 |
| 2026year in progress | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Holloway Credit Solutions
383 complaints against Holloway Credit Solutions appear in the CFPB record, including 50 from the trailing year. The 18 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Holloway Credit Solutions posts a 99.7% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 23.7% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 11.5% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Holloway Credit Solutions have?
The CFPB has logged 383 complaints against Holloway Credit Solutions to date, of which 50 came in over the last 12 months.
Does Holloway Credit Solutions respond to complaints on time?
Holloway Credit Solutions has a 99.7% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Holloway Credit Solutions?
"Debt collection" draws more CFPB complaints against Holloway Credit Solutions than any other product - see the full breakdown above.
What is the most common complaint issue with Holloway Credit Solutions?
The most common issue reported by consumers about Holloway Credit Solutions is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Holloway Credit Solutions?
You can file a complaint against Holloway Credit Solutions directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Holloway Credit Solutions?
The CFPB has recorded complaints against Holloway Credit Solutions from 18 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Holloway Credit Solutions: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (23.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.