CFPB Consumer Complaint Profile
Huntington National Bank, the - Firstmerit Bank, N.a. Branch
What 367 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 367
- Total complaints
- Above average
- 0
- Last 12 months
- 98.9%
- Timely response
- Above median
- 22
- States affected
The verdict
Huntington National Bank, the - Firstmerit Bank, N.a. Branch ranks #606 of 3,843 financial companies by CFPB complaint volume, with 367 complaints on record. On-time replies land at 98.9%, the 59th percentile for the 100+ complaint peer group.
- #606
- of 3,843 companies by volume
- 98.9%
- on time (59th pctile)
- Bank account or serv…
- most-complained product
- 22
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Huntington National Bank, the - Firstmerit Bank, N.a. Branch vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.9% Higher than most higher than 59% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 39 |
| 2013 | 76 |
| 2014 | 69 |
| 2015 | 97 |
| 2016 | 74 |
| 2017 | 10 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Huntington National Bank, the - Firstmerit Bank, N.a. Branch
367 complaints against Huntington National Bank, the - Firstmerit Bank, N.a. Branch appear in the CFPB record, including 0 from the trailing year. The 22 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Bank account or service," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Account opening, closing, or management," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Huntington National Bank, the - Firstmerit Bank, N.a. Branch draw a 98.9% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 19.5% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 21.5%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Huntington National Bank, the - Firstmerit Bank, N.a. Branch have?
The CFPB has logged 367 complaints against Huntington National Bank, the - Firstmerit Bank, N.a. Branch to date, of which 0 came in over the last 12 months.
Does Huntington National Bank, the - Firstmerit Bank, N.a. Branch respond to complaints on time?
Huntington National Bank, the - Firstmerit Bank, N.a. Branch's CFPB timely-response rate is 98.9%. That is a strong response record by CFPB standards.
What product generates the most complaints for Huntington National Bank, the - Firstmerit Bank, N.a. Branch?
"Bank account or service" draws more CFPB complaints against Huntington National Bank, the - Firstmerit Bank, N.a. Branch than any other product - see the full breakdown above.
What is the most common complaint issue with Huntington National Bank, the - Firstmerit Bank, N.a. Branch?
Consumers most often cite "Account opening, closing, or management" when complaining about Huntington National Bank, the - Firstmerit Bank, N.a. Branch; the full issue list with counts is above.
How do I file a complaint against Huntington National Bank, the - Firstmerit Bank, N.a. Branch?
You can file a complaint against Huntington National Bank, the - Firstmerit Bank, N.a. Branch directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Huntington National Bank, the - Firstmerit Bank, N.a. Branch?
Consumers in 22 states and territories have filed complaints about Huntington National Bank, the - Firstmerit Bank, N.a. Branch with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Huntington National Bank, the - Firstmerit Bank, N.a. Branch: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (19.5% here).
Also handles Bank account or service
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.