CFPB Consumer Complaint Profile
BB&T Corporation
What 5,525 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 5,525
- Total complaints
- 0
- Last 12 months
- 99.7%
- Timely response
- 51
- States affected
The verdict
5,525 CFPB complaints put BB&T Corporation at #96 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 99.7%, ahead of the 93% median among companies with 100+ complaints.
- #96
- of 3,848 companies by volume
- 99.7%
- answered on time
- Bank account or serv…
- most-complained product
- 51
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 12 |
| 2012 | 408 |
| 2013 | 556 |
| 2014 | 576 |
| 2015 | 761 |
| 2016 | 801 |
| 2017 | 742 |
| 2018 | 823 |
| 2019 | 740 |
| 2020 | 105 |
| 2022 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for BB&T Corporation
The CFPB Consumer Complaint Database has logged 5,525 complaints against BB&T Corporation overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 51 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Bank account or service," which sits at the top of the product breakdown. Inside that category, "Account opening, closing, or management" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
BB&T Corporation's timely response rate stands at 99.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response was formally disputed in 23.4% of resolved cases, indicating how frequently the initial fix fell short. 5.3% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does BB&T Corporation have?
The CFPB has logged 5,525 complaints against BB&T Corporation to date, of which 0 came in over the last 12 months.
Does BB&T Corporation respond to complaints on time?
99.7% of the CFPB complaints against BB&T Corporation get a response within the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for BB&T Corporation?
"Bank account or service" draws more CFPB complaints against BB&T Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with BB&T Corporation?
The most common issue reported by consumers about BB&T Corporation is "Account opening, closing, or management." All complaint issues are listed above with their counts.
How do I file a complaint against BB&T Corporation?
You can file a complaint against BB&T Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about BB&T Corporation?
BB&T Corporation has drawn CFPB complaints from 51 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~5,525)
Also handles Bank account or service
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.