CFPB Consumer Complaint Profile
Suntrust Banks, Inc.
9,643 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 9,643
- Total complaints
- Among the highest
- 0
- Last 12 months
- 99.9%
- Timely response
- Top decile
- 55
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Suntrust Banks, Inc. sits at #61, with 9,643 complaints logged. On-time replies land at 99.9%, the 82nd percentile for the 100+ complaint peer group.
- #61
- of 3,843 companies by volume
- 99.9%
- on time (82nd pctile)
- Bank account or serv…
- most-complained product
- 55
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Suntrust Banks, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.9% Top 18% higher than 82% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2019 to 2020 complete years
- Annual CFPB complaint volume moved from 1,272 in 2019 to 137 in 2020 (2019 → 2020).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 48 |
| 2012 | 1,099 |
| 2013 | 1,125 |
| 2014 | 1,060 |
| 2015 | 1,162 |
| 2016 | 1,325 |
| 2017 | 1,240 |
| 2018 | 1,175 |
| 2019 | 1,272 |
| 2020 | 137 |
Complaints by State (Top 15)
Company Responses
Suntrust Banks, Inc. Complaint Concentration Profile
Suntrust Banks, Inc.'s complaint volume is large enough to measure concentration - not just the headline totals. Across 75 named product lines in the stored breakdown, the leading three (Bank account or service, Checking or savings account, Mortgage) hold a 48.8% share of product-tagged complaints. The Herfindahl index on that product mix is 0.099 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Loan modification,collection,foreclosure, Managing an account, Account opening, closing, or management) cover a 45.9% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (Florida, Georgia, Virginia) hold a 51.7% share of state-tagged volume across 55 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 71.6% share among the 9,643 response-tagged complaints (6,902 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2016 (1,325 complaints); the lightest year on file was 2011 (48). From 2019 to 2020, annual volume fell 89.2% (1,272 → 137). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Suntrust Banks, Inc.
The CFPB Consumer Complaint Database has logged 9,643 complaints against Suntrust Banks, Inc. overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 55 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Bank account or service," which sits at the top of the product breakdown. Inside that category, "Loan modification,collection,foreclosure" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Suntrust Banks, Inc.'s timely response rate stands at 99.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response carried a 20.4% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 27.5%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Suntrust Banks, Inc. have?
The CFPB has logged 9,643 complaints against Suntrust Banks, Inc. to date, of which 0 came in over the last 12 months.
Does Suntrust Banks, Inc. respond to complaints on time?
Suntrust Banks, Inc. has a 99.9% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Suntrust Banks, Inc.?
The most complained-about product for Suntrust Banks, Inc. is "Bank account or service." You can view the full product breakdown on this page.
What is the most common complaint issue with Suntrust Banks, Inc.?
The most common issue reported by consumers about Suntrust Banks, Inc. is "Loan modification,collection,foreclosure." All complaint issues are listed above with their counts.
How do I file a complaint against Suntrust Banks, Inc.?
You can file a complaint against Suntrust Banks, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Suntrust Banks, Inc.?
Suntrust Banks, Inc. has drawn CFPB complaints from 55 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Suntrust Banks, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (9,643 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (20.4% here).
Also handles Bank account or service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Suntrust Banks, Inc. have?
The CFPB has logged 9,643 complaints against Suntrust Banks, Inc. to date, of which 0 came in over the last 12 months.
Does Suntrust Banks, Inc. respond to complaints on time?
Suntrust Banks, Inc. has a 99.9% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Suntrust Banks, Inc.?
The most complained-about product for Suntrust Banks, Inc. is "Bank account or service." You can view the full product breakdown on this page.
What is the most common complaint issue with Suntrust Banks, Inc.?
The most common issue reported by consumers about Suntrust Banks, Inc. is "Loan modification,collection,foreclosure." All complaint issues are listed above with their counts.
How do I file a complaint against Suntrust Banks, Inc.?
You can file a complaint against Suntrust Banks, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Suntrust Banks, Inc.?
Suntrust Banks, Inc. has drawn CFPB complaints from 55 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.