CFPB Consumer Complaint Profile
Suntrust Banks, Inc.
9,643 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 9,643
- Total complaints
- 0
- Last 12 months
- 99.9%
- Timely response
- 55
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Suntrust Banks, Inc. sits at #61, with 9,643 complaints logged. 99.9% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #61
- of 3,848 companies by volume
- 99.9%
- answered on time
- Bank account or serv…
- most-complained product
- 55
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 48 |
| 2012 | 1,099 |
| 2013 | 1,125 |
| 2014 | 1,060 |
| 2015 | 1,162 |
| 2016 | 1,325 |
| 2017 | 1,240 |
| 2018 | 1,175 |
| 2019 | 1,272 |
| 2020 | 137 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Suntrust Banks, Inc.
The CFPB Consumer Complaint Database has logged 9,643 complaints against Suntrust Banks, Inc. overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 55 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Bank account or service," which sits at the top of the product breakdown. Inside that category, "Loan modification,collection,foreclosure" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Suntrust Banks, Inc.'s timely response rate stands at 99.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response was formally disputed in 20.4% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 27.5% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Suntrust Banks, Inc. have?
The CFPB has logged 9,643 complaints against Suntrust Banks, Inc. to date, of which 0 came in over the last 12 months.
Does Suntrust Banks, Inc. respond to complaints on time?
Suntrust Banks, Inc. has a 99.9% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Suntrust Banks, Inc.?
The most complained-about product for Suntrust Banks, Inc. is "Bank account or service." You can view the full product breakdown on this page.
What is the most common complaint issue with Suntrust Banks, Inc.?
The most common issue reported by consumers about Suntrust Banks, Inc. is "Loan modification,collection,foreclosure." All complaint issues are listed above with their counts.
How do I file a complaint against Suntrust Banks, Inc.?
You can file a complaint against Suntrust Banks, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Suntrust Banks, Inc.?
Suntrust Banks, Inc. has drawn CFPB complaints from 55 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~9,643)
Also handles Bank account or service
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.