CFPB Consumer Complaint Profile
HW Holding, Inc
Behind the 8,036 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 8,036
- Total complaints
- 2,051
- Last 12 months
- 99.3%
- Timely response
- 54
- States affected
The verdict
8,036 CFPB complaints put HW Holding, Inc at #74 out of 3,848 financial companies ranked by complaint volume. 99.3% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #74
- of 3,848 companies by volume
- 99.3%
- answered on time
- Debt collection
- most-complained product
- 54
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 56 |
| 2014 | 194 |
| 2015 | 228 |
| 2016 | 255 |
| 2017 | 408 |
| 2018 | 451 |
| 2019 | 365 |
| 2020 | 450 |
| 2021 | 498 |
| 2022 | 513 |
| 2023 | 813 |
| 2024 | 1,229 |
| 2025 | 2,093 |
| 2026 | 483 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for HW Holding, Inc
The CFPB Consumer Complaint Database has logged 8,036 complaints against HW Holding, Inc overall, with 2,051 of those filed in the trailing 12 months. Reports have come from consumers in 54 states and territories, making this a nationwide complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
HW Holding, Inc's timely response rate stands at 99.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response in 21% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 23.6% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does HW Holding, Inc have?
The CFPB has logged 8,036 complaints against HW Holding, Inc to date, of which 2,051 came in over the last 12 months.
Does HW Holding, Inc respond to complaints on time?
HW Holding, Inc has a 99.3% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for HW Holding, Inc?
Among all products tied to HW Holding, Inc, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with HW Holding, Inc?
Consumers most often cite "Attempts to collect debt not owed" when complaining about HW Holding, Inc; the full issue list with counts is above.
How do I file a complaint against HW Holding, Inc?
You can file a complaint against HW Holding, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about HW Holding, Inc?
Consumers in 54 states and territories have filed complaints about HW Holding, Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~8,036)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.