CFPB Consumer Complaint Profile
Ideal Collection Services, Inc.
Behind the 400 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 400
- Total complaints
- 93
- Last 12 months
- 100%
- Timely response
- 28
- States affected
The verdict
400 CFPB complaints put Ideal Collection Services, Inc. at #577 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 100%, ahead of the 93% median among companies with 100+ complaints.
- #577
- of 3,848 companies by volume
- 100%
- answered on time
- Debt collection
- most-complained product
- 28
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 7 |
| 2016 | 14 |
| 2017 | 31 |
| 2018 | 36 |
| 2019 | 20 |
| 2020 | 18 |
| 2021 | 38 |
| 2022 | 31 |
| 2023 | 35 |
| 2024 | 60 |
| 2025 | 83 |
| 2026 | 27 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Ideal Collection Services, Inc.
The CFPB Consumer Complaint Database has logged 400 complaints against Ideal Collection Services, Inc. overall, with 93 of those filed in the trailing 12 months. Reports have come from consumers in 28 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Ideal Collection Services, Inc. answers 100% of forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response in 43.2% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Of complaints that were resolved, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Ideal Collection Services, Inc. have?
The CFPB has logged 400 complaints against Ideal Collection Services, Inc. to date, of which 93 came in over the last 12 months.
Does Ideal Collection Services, Inc. respond to complaints on time?
100% of the CFPB complaints against Ideal Collection Services, Inc. get a response within the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Ideal Collection Services, Inc.?
Among all products tied to Ideal Collection Services, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Ideal Collection Services, Inc.?
The most common issue reported by consumers about Ideal Collection Services, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Ideal Collection Services, Inc.?
You can file a complaint against Ideal Collection Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ideal Collection Services, Inc.?
Ideal Collection Services, Inc. has drawn CFPB complaints from 28 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~400)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.