CFPB Consumer Complaint Profile
Imperium Lending, LLC
What 15 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 15
- Total complaints
- Below average
- 9
- Last 12 months
- 100%
- Timely response
- Top decile
- 13
- States affected
The verdict
15 CFPB complaints put Imperium Lending, LLC at #3232 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #3232
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 13
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Imperium Lending, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2024 | 4 |
| 2025 | 7 |
| 2026year in progress | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Imperium Lending, LLC
Imperium Lending, LLC carries 15 complaints in the CFPB's database, 9 of them filed within the past 12 months. Consumers spanning 13 states and territories have weighed in, giving this a geographically concentrated footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Applying for a mortgage or refinancing an existing mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Imperium Lending, LLC draw a 100% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Imperium Lending, LLC have?
15 complaints have been filed against Imperium Lending, LLC with the CFPB overall - 9 of them in the past year.
Does Imperium Lending, LLC respond to complaints on time?
Imperium Lending, LLC's CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for Imperium Lending, LLC?
"Mortgage" draws more CFPB complaints against Imperium Lending, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Imperium Lending, LLC?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about Imperium Lending, LLC; the full issue list with counts is above.
How do I file a complaint against Imperium Lending, LLC?
You can file a complaint against Imperium Lending, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Imperium Lending, LLC?
Imperium Lending, LLC has drawn CFPB complaints from 13 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Imperium Lending, LLC have?
15 complaints have been filed against Imperium Lending, LLC with the CFPB overall - 9 of them in the past year.
Does Imperium Lending, LLC respond to complaints on time?
Imperium Lending, LLC's CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for Imperium Lending, LLC?
"Mortgage" draws more CFPB complaints against Imperium Lending, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Imperium Lending, LLC?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about Imperium Lending, LLC; the full issue list with counts is above.
How do I file a complaint against Imperium Lending, LLC?
You can file a complaint against Imperium Lending, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Imperium Lending, LLC?
Imperium Lending, LLC has drawn CFPB complaints from 13 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.