CFPB Consumer Complaint Profile
Intercontinental Exchange, Inc.
38 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 38
- Total complaints
- Mid-range
- 14
- Last 12 months
- 100%
- Timely response
- Top decile
- 15
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Intercontinental Exchange, Inc. sits at #2089, with 38 complaints logged. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #2089
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 15
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Intercontinental Exchange, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2023 | 8 |
| 2024 | 14 |
| 2025 | 16 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Intercontinental Exchange, Inc.
Intercontinental Exchange, Inc. carries 38 complaints in the CFPB's database, 14 of them filed within the past 12 months. Consumers spanning 15 states and territories have weighed in, giving this a multi-regional footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Struggling to pay mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Intercontinental Exchange, Inc.'s timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 5.3% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Intercontinental Exchange, Inc. have?
The CFPB has logged 38 complaints against Intercontinental Exchange, Inc. to date, of which 14 came in over the last 12 months.
Does Intercontinental Exchange, Inc. respond to complaints on time?
Intercontinental Exchange, Inc.'s CFPB timely-response rate is 100%. This is considered excellent.
What product generates the most complaints for Intercontinental Exchange, Inc.?
"Mortgage" draws more CFPB complaints against Intercontinental Exchange, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Intercontinental Exchange, Inc.?
The most common issue reported by consumers about Intercontinental Exchange, Inc. is "Struggling to pay mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against Intercontinental Exchange, Inc.?
You can file a complaint against Intercontinental Exchange, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Intercontinental Exchange, Inc.?
Consumers in 15 states and territories have filed complaints about Intercontinental Exchange, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Intercontinental Exchange, Inc. have?
The CFPB has logged 38 complaints against Intercontinental Exchange, Inc. to date, of which 14 came in over the last 12 months.
Does Intercontinental Exchange, Inc. respond to complaints on time?
Intercontinental Exchange, Inc.'s CFPB timely-response rate is 100%. This is considered excellent.
What product generates the most complaints for Intercontinental Exchange, Inc.?
"Mortgage" draws more CFPB complaints against Intercontinental Exchange, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Intercontinental Exchange, Inc.?
The most common issue reported by consumers about Intercontinental Exchange, Inc. is "Struggling to pay mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against Intercontinental Exchange, Inc.?
You can file a complaint against Intercontinental Exchange, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Intercontinental Exchange, Inc.?
Consumers in 15 states and territories have filed complaints about Intercontinental Exchange, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.