CFPB Consumer Complaint Profile
Jana Ferrell & Associates LLC
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 58
- Total complaints
- Mid-range
- 10
- Last 12 months
- 86.2%
- Timely response
- Bottom quartile
- 6
- States affected
The verdict
By CFPB complaint volume, Jana Ferrell & Associates LLC is #1697 out of 3,843 financial companies. For answering complaints on time it stands at the 13th percentile in the 100+ complaint peer group.
- Debt collection
- most-complained product
- OK
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Jana Ferrell & Associates LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
86.2% Among the lowest higher than 13% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 2 |
| 2015 | 2 |
| 2016 | 3 |
| 2017 | 3 |
| 2018 | 5 |
| 2019 | 3 |
| 2020 | 1 |
| 2021 | 6 |
| 2022 | 10 |
| 2023 | 5 |
| 2024 | 8 |
| 2025 | 8 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Jana Ferrell & Associates LLC
In the CFPB record, Jana Ferrell & Associates LLC has a geographically concentrated complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Jana Ferrell & Associates LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (37.5% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Jana Ferrell & Associates LLC have?
The CFPB has logged 58 complaints against Jana Ferrell & Associates LLC to date, of which 10 came in over the last 12 months.
Does Jana Ferrell & Associates LLC respond to complaints on time?
Jana Ferrell & Associates LLC has a 86.2% timely response rate to CFPB complaints.
What product generates the most complaints for Jana Ferrell & Associates LLC?
Among all products tied to Jana Ferrell & Associates LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Jana Ferrell & Associates LLC?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Jana Ferrell & Associates LLC; the full issue list with counts is above.
How do I file a complaint against Jana Ferrell & Associates LLC?
You can file a complaint against Jana Ferrell & Associates LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Jana Ferrell & Associates LLC?
The CFPB has recorded complaints against Jana Ferrell & Associates LLC from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.