CFPB Consumer Complaint Profile
KBHS Home Loans, LLC
What the consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 22
- Total complaints
- Mid-range
- 0
- Last 12 months
- 95.5%
- Timely response
- Below median
- 6
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, KBHS Home Loans, LLC places #2732 by volume. For answering complaints on time it stands at the 31st percentile in the 100+ complaint peer group.
- Mortgage
- most-complained product
- TX
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
KBHS Home Loans, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.5% Around the middle higher than 31% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 3 |
| 2018 | 5 |
| 2019 | 7 |
| 2020 | 5 |
| 2021 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for KBHS Home Loans, LLC
The CFPB Consumer Complaint Database shows a geographically concentrated complaint footprint for KBHS Home Loans, LLC, with consumers across the country filing against it. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Applying for a mortgage or refinancing an existing mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate is at or above the industry benchmark, which suggests its intake and escalation processes are functioning as designed. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does KBHS Home Loans, LLC have?
22 complaints have been filed against KBHS Home Loans, LLC with the CFPB overall - 0 of them in the past year.
Does KBHS Home Loans, LLC respond to complaints on time?
KBHS Home Loans, LLC's CFPB timely-response rate is 95.5%. This is considered excellent.
What product generates the most complaints for KBHS Home Loans, LLC?
The most complained-about product for KBHS Home Loans, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with KBHS Home Loans, LLC?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about KBHS Home Loans, LLC; the full issue list with counts is above.
How do I file a complaint against KBHS Home Loans, LLC?
You can file a complaint against KBHS Home Loans, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about KBHS Home Loans, LLC?
The CFPB has recorded complaints against KBHS Home Loans, LLC from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.