CFPB Consumer Complaint Profile
KBHS Home Loans, LLC
What 22 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 22
- Total complaints
- Mid-range
- 0
- Last 12 months
- 95.5%
- Timely response
- Below median
- 6
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, KBHS Home Loans, LLC has accumulated 22 complaints, placing it #2732 by volume. On-time replies land at 95.5%, the 31st percentile for the 100+ complaint peer group.
- #2732
- of 3,843 companies by volume
- 95.5%
- on time (31st pctile)
- Mortgage
- most-complained product
- 6
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
KBHS Home Loans, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.5% Around the middle higher than 31% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 3 |
| 2018 | 5 |
| 2019 | 7 |
| 2020 | 5 |
| 2021 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for KBHS Home Loans, LLC
The CFPB Consumer Complaint Database has logged 22 complaints against KBHS Home Loans, LLC overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 6 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Applying for a mortgage or refinancing an existing mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
KBHS Home Loans, LLC's timely response rate stands at 95.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, the consumer-relief closure rate is 4.5%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does KBHS Home Loans, LLC have?
22 complaints have been filed against KBHS Home Loans, LLC with the CFPB overall - 0 of them in the past year.
Does KBHS Home Loans, LLC respond to complaints on time?
KBHS Home Loans, LLC's CFPB timely-response rate is 95.5%. This is considered excellent.
What product generates the most complaints for KBHS Home Loans, LLC?
The most complained-about product for KBHS Home Loans, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with KBHS Home Loans, LLC?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about KBHS Home Loans, LLC; the full issue list with counts is above.
How do I file a complaint against KBHS Home Loans, LLC?
You can file a complaint against KBHS Home Loans, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about KBHS Home Loans, LLC?
The CFPB has recorded complaints against KBHS Home Loans, LLC from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does KBHS Home Loans, LLC have?
22 complaints have been filed against KBHS Home Loans, LLC with the CFPB overall - 0 of them in the past year.
Does KBHS Home Loans, LLC respond to complaints on time?
KBHS Home Loans, LLC's CFPB timely-response rate is 95.5%. This is considered excellent.
What product generates the most complaints for KBHS Home Loans, LLC?
The most complained-about product for KBHS Home Loans, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with KBHS Home Loans, LLC?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about KBHS Home Loans, LLC; the full issue list with counts is above.
How do I file a complaint against KBHS Home Loans, LLC?
You can file a complaint against KBHS Home Loans, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about KBHS Home Loans, LLC?
The CFPB has recorded complaints against KBHS Home Loans, LLC from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.