CFPB Consumer Complaint Profile
Kiavi, Inc.
What 24 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 24
- Total complaints
- Mid-range
- 15
- Last 12 months
- 83.3%
- Timely response
- Bottom quartile
- 12
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Kiavi, Inc. has accumulated 24 complaints, placing it #2628 by volume. On-time replies land at 83.3%, the 11th percentile for the 100+ complaint peer group.
- #2628
- of 3,843 companies by volume
- 83.3%
- on time (11th pctile)
- Mortgage
- most-complained product
- 12
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Kiavi, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
83.3% Among the lowest higher than 11% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 3 in 2024 to 14 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 3 |
| 2023 | 2 |
| 2024 | 3 |
| 2025 | 14 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Kiavi, Inc.
The CFPB Consumer Complaint Database has logged 24 complaints against Kiavi, Inc. overall, with 15 of those filed in the trailing 12 months. Reports have come from consumers in 12 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Closing on a mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Kiavi, Inc. posts a 83.3% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 8.3% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Kiavi, Inc. have?
24 complaints have been filed against Kiavi, Inc. with the CFPB overall - 15 of them in the past year.
Does Kiavi, Inc. respond to complaints on time?
Kiavi, Inc. has a 83.3% timely response rate to CFPB complaints.
What product generates the most complaints for Kiavi, Inc.?
"Mortgage" draws more CFPB complaints against Kiavi, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Kiavi, Inc.?
"Closing on a mortgage" is the single most frequently cited issue in complaints against Kiavi, Inc. - see all issues and counts above.
How do I file a complaint against Kiavi, Inc.?
You can file a complaint against Kiavi, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Kiavi, Inc.?
The CFPB has recorded complaints against Kiavi, Inc. from 12 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Kiavi, Inc. have?
24 complaints have been filed against Kiavi, Inc. with the CFPB overall - 15 of them in the past year.
Does Kiavi, Inc. respond to complaints on time?
Kiavi, Inc. has a 83.3% timely response rate to CFPB complaints.
What product generates the most complaints for Kiavi, Inc.?
"Mortgage" draws more CFPB complaints against Kiavi, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Kiavi, Inc.?
"Closing on a mortgage" is the single most frequently cited issue in complaints against Kiavi, Inc. - see all issues and counts above.
How do I file a complaint against Kiavi, Inc.?
You can file a complaint against Kiavi, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Kiavi, Inc.?
The CFPB has recorded complaints against Kiavi, Inc. from 12 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.