CFPB Consumer Complaint Profile

Kinum, Inc., Indianapolis, IN Branch

496 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.

Data updated 2026-05-15

496
Total complaints
171
Last 12 months
100%
Timely response
41
States affected

The verdict

Kinum, Inc., Indianapolis, IN Branch ranks #515 of 3,848 financial companies by CFPB complaint volume, with 496 complaints on record. 100% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.

#515
of 3,848 companies by volume
100%
answered on time
Debt collection
most-complained product
41
states with complaints
Kinum, Inc., Indianapolis, IN Branch timely response rate 100.0%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - I do not know 185
Debt collection - Other debt 119
Credit reporting or other personal consumer reports - Credit reporting 69
Debt collection - Medical debt 50
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 19
Debt collection - Private student loan debt 11
Debt collection - Other (i.e. phone, health club, etc.) 9
Debt collection - Credit card debt 8
Debt collection - Medical 7
Debt collection - Auto debt 3

Top Issues

1.Attempts to collect debt not owed 159
2.Written notification about debt 70
3.Took or threatened to take negative or legal action 56
4.Incorrect information on your report 47
5.False statements or representation 47
6.Communication tactics 46
7.Improper use of your report 25
8.Problem with a company's investigation into an existing problem 14
9.Threatened to contact someone or share information improperly 9
10.Cont'd attempts collect debt not owed 4

Complaints by Year

Year Complaints
2014 2
2015 9
2016 10
2017 12
2018 18
2019 12
2020 21
2021 23
2022 40
2023 45
2024 94
2025 158
2026 52

Complaints by State (Top 15)

Texas 67
Michigan 58
Georgia 37
Indiana 33
New York 30
North Carolina 27
Florida 23
Virginia 19
Ohio 18
California 18
Maryland 16
Pennsylvania 16
New Jersey 14
Illinois 12
South Carolina 11

Company Responses

Closed with explanation 496

What the CFPB Complaint Record Shows for Kinum, Inc., Indianapolis, IN Branch

Kinum, Inc., Indianapolis, IN Branch carries 496 complaints in the CFPB's database, 171 of them filed within the past 12 months. Consumers spanning 41 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.

100% of CFPB-forwarded complaints against Kinum, Inc., Indianapolis, IN Branch get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response in 22.7% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 0% closed with the consumer receiving monetary or non-monetary relief.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Kinum, Inc., Indianapolis, IN Branch have?

Kinum, Inc., Indianapolis, IN Branch has 496 total consumer complaints filed with the CFPB, with 171 filed in the last 12 months.

Does Kinum, Inc., Indianapolis, IN Branch respond to complaints on time?

Kinum, Inc., Indianapolis, IN Branch has a 100% timely response rate to CFPB complaints. This is considered excellent.

What product generates the most complaints for Kinum, Inc., Indianapolis, IN Branch?

Among all products tied to Kinum, Inc., Indianapolis, IN Branch, "Debt collection" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with Kinum, Inc., Indianapolis, IN Branch?

The most common issue reported by consumers about Kinum, Inc., Indianapolis, IN Branch is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.

How do I file a complaint against Kinum, Inc., Indianapolis, IN Branch?

You can file a complaint against Kinum, Inc., Indianapolis, IN Branch directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Kinum, Inc., Indianapolis, IN Branch?

The CFPB has recorded complaints against Kinum, Inc., Indianapolis, IN Branch from 41 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.