CFPB Consumer Complaint Profile
Kinum, Inc., Indianapolis, IN Branch
496 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 496
- Total complaints
- Above average
- 171
- Last 12 months
- 100%
- Timely response
- Top decile
- 41
- States affected
The verdict
Kinum, Inc., Indianapolis, IN Branch ranks #514 of 3,843 financial companies by CFPB complaint volume, with 496 complaints on record. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #514
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Debt collection
- most-complained product
- 41
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Kinum, Inc., Indianapolis, IN Branch vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 94 in 2024 to 158 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 2 |
| 2015 | 9 |
| 2016 | 10 |
| 2017 | 12 |
| 2018 | 18 |
| 2019 | 12 |
| 2020 | 21 |
| 2021 | 23 |
| 2022 | 40 |
| 2023 | 45 |
| 2024 | 94 |
| 2025 | 158 |
| 2026year in progress | 52 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Kinum, Inc., Indianapolis, IN Branch
Kinum, Inc., Indianapolis, IN Branch carries 496 complaints in the CFPB's database, 171 of them filed within the past 12 months. Consumers spanning 41 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Kinum, Inc., Indianapolis, IN Branch draw a 100% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 22.7% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Kinum, Inc., Indianapolis, IN Branch have?
Kinum, Inc., Indianapolis, IN Branch has 496 total consumer complaints filed with the CFPB, with 171 filed in the last 12 months.
Does Kinum, Inc., Indianapolis, IN Branch respond to complaints on time?
Kinum, Inc., Indianapolis, IN Branch has a 100% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Kinum, Inc., Indianapolis, IN Branch?
Among all products tied to Kinum, Inc., Indianapolis, IN Branch, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Kinum, Inc., Indianapolis, IN Branch?
The most common issue reported by consumers about Kinum, Inc., Indianapolis, IN Branch is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Kinum, Inc., Indianapolis, IN Branch?
You can file a complaint against Kinum, Inc., Indianapolis, IN Branch directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Kinum, Inc., Indianapolis, IN Branch?
The CFPB has recorded complaints against Kinum, Inc., Indianapolis, IN Branch from 41 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Kinum, Inc., Indianapolis, IN Branch: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (22.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.