CFPB Consumer Complaint Profile
LoanUnited.com, LLC
Behind the 17 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 17
- Total complaints
- Below average
- 0
- Last 12 months
- 76.5%
- Timely response
- Bottom decile
- 10
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, LoanUnited.com, LLC sits at #3073, with 17 complaints logged. Its on-time response rate is 76.5%, the 8th percentile among companies with 100+ complaints.
- #3073
- of 3,843 companies by volume
- 76.5%
- on time (8th pctile)
- Mortgage
- most-complained product
- 10
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
LoanUnited.com, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
76.5% Among the lowest higher than 8% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 3 |
| 2020 | 4 |
| 2021 | 9 |
| 2022 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for LoanUnited.com, LLC
17 complaints against LoanUnited.com, LLC appear in the CFPB record, including 0 from the trailing year. The 10 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Applying for a mortgage or refinancing an existing mortgage," a reasonable starting point for understanding recurring friction.
LoanUnited.com, LLC's timely response rate stands at 76.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Among resolved complaints, the consumer-relief closure rate is 5.9%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does LoanUnited.com, LLC have?
17 complaints have been filed against LoanUnited.com, LLC with the CFPB overall - 0 of them in the past year.
Does LoanUnited.com, LLC respond to complaints on time?
LoanUnited.com, LLC has a 76.5% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for LoanUnited.com, LLC?
"Mortgage" draws more CFPB complaints against LoanUnited.com, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with LoanUnited.com, LLC?
"Applying for a mortgage or refinancing an existing mortgage" is the single most frequently cited issue in complaints against LoanUnited.com, LLC - see all issues and counts above.
How do I file a complaint against LoanUnited.com, LLC?
You can file a complaint against LoanUnited.com, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about LoanUnited.com, LLC?
Consumers in 10 states and territories have filed complaints about LoanUnited.com, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does LoanUnited.com, LLC have?
17 complaints have been filed against LoanUnited.com, LLC with the CFPB overall - 0 of them in the past year.
Does LoanUnited.com, LLC respond to complaints on time?
LoanUnited.com, LLC has a 76.5% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for LoanUnited.com, LLC?
"Mortgage" draws more CFPB complaints against LoanUnited.com, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with LoanUnited.com, LLC?
"Applying for a mortgage or refinancing an existing mortgage" is the single most frequently cited issue in complaints against LoanUnited.com, LLC - see all issues and counts above.
How do I file a complaint against LoanUnited.com, LLC?
You can file a complaint against LoanUnited.com, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about LoanUnited.com, LLC?
Consumers in 10 states and territories have filed complaints about LoanUnited.com, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.