CFPB Consumer Complaint Profile
Matthew Thomas & Associates LLC
Consumers have filed 18 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 18
- Total complaints
- Below average
- 0
- Last 12 months
- 50%
- Timely response
- Bottom decile
- 12
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Matthew Thomas & Associates LLC sits at #3004, with 18 complaints logged. Its on-time response rate is 50%, the 3rd percentile among companies with 100+ complaints.
- #3004
- of 3,843 companies by volume
- 50%
- on time (3rd pctile)
- Debt collection
- most-complained product
- 12
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Matthew Thomas & Associates LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
50% Among the lowest higher than 3% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 12 |
| 2015 | 5 |
| 2017 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Matthew Thomas & Associates LLC
The CFPB Consumer Complaint Database has logged 18 complaints against Matthew Thomas & Associates LLC overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 12 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Matthew Thomas & Associates LLC posts a 50% reply rate on forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response carried a 23.5% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Matthew Thomas & Associates LLC have?
Matthew Thomas & Associates LLC has 18 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Matthew Thomas & Associates LLC respond to complaints on time?
Matthew Thomas & Associates LLC has a 50% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Matthew Thomas & Associates LLC?
Among all products tied to Matthew Thomas & Associates LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Matthew Thomas & Associates LLC?
"Communication tactics" is the single most frequently cited issue in complaints against Matthew Thomas & Associates LLC - see all issues and counts above.
How do I file a complaint against Matthew Thomas & Associates LLC?
You can file a complaint against Matthew Thomas & Associates LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Matthew Thomas & Associates LLC?
Matthew Thomas & Associates LLC has drawn CFPB complaints from 12 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Matthew Thomas & Associates LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (23.5% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Matthew Thomas & Associates LLC have?
Matthew Thomas & Associates LLC has 18 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Matthew Thomas & Associates LLC respond to complaints on time?
Matthew Thomas & Associates LLC has a 50% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Matthew Thomas & Associates LLC?
Among all products tied to Matthew Thomas & Associates LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Matthew Thomas & Associates LLC?
"Communication tactics" is the single most frequently cited issue in complaints against Matthew Thomas & Associates LLC - see all issues and counts above.
How do I file a complaint against Matthew Thomas & Associates LLC?
You can file a complaint against Matthew Thomas & Associates LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Matthew Thomas & Associates LLC?
Matthew Thomas & Associates LLC has drawn CFPB complaints from 12 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.