CFPB Consumer Complaint Profile
Cit Bank, National Association
2,187 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 2,187
- Total complaints
- Among the highest
- 0
- Last 12 months
- 94.6%
- Timely response
- Below median
- 53
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Cit Bank, National Association has accumulated 2,187 complaints, placing it #198 by volume. Its on-time response rate is 94.6%, the 28th percentile among companies with 100+ complaints.
- #198
- of 3,843 companies by volume
- 94.6%
- on time (28th pctile)
- Mortgage
- most-complained product
- 53
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Cit Bank, National Association vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
94.6% Around the middle higher than 28% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2021 to 2022 complete years
- Annual CFPB complaint volume moved from 53 in 2021 to 20 in 2022 (2021 → 2022).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 21 |
| 2012 | 414 |
| 2013 | 475 |
| 2014 | 283 |
| 2015 | 228 |
| 2016 | 224 |
| 2017 | 185 |
| 2018 | 131 |
| 2019 | 78 |
| 2020 | 75 |
| 2021 | 53 |
| 2022 | 20 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Cit Bank, National Association
2,187 complaints against Cit Bank, National Association appear in the CFPB record, including 0 from the trailing year. The 53 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Loan modification,collection,foreclosure" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Cit Bank, National Association draw a 94.6% reply rate inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Resolved cases drew a formal consumer-dispute rate of 23.5% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 14.8%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Cit Bank, National Association have?
2,187 complaints have been filed against Cit Bank, National Association with the CFPB overall - 0 of them in the past year.
Does Cit Bank, National Association respond to complaints on time?
CFPB complaints against Cit Bank, National Association draw a 94.6% timely-response rate inside the expected window.
What product generates the most complaints for Cit Bank, National Association?
The most complained-about product for Cit Bank, National Association is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Cit Bank, National Association?
The most common issue reported by consumers about Cit Bank, National Association is "Loan modification,collection,foreclosure." All complaint issues are listed above with their counts.
How do I file a complaint against Cit Bank, National Association?
You can file a complaint against Cit Bank, National Association directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Cit Bank, National Association?
Cit Bank, National Association has drawn CFPB complaints from 53 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Cit Bank, National Association: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (2,187 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (23.5% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.