CFPB Consumer Complaint Profile
Seterus, Inc.
4,489 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 4,489
- Total complaints
- 0
- Last 12 months
- 99.7%
- Timely response
- 55
- States affected
The verdict
Seterus, Inc. ranks #115 of 3,848 financial companies by CFPB complaint volume, with 4,489 complaints on record. It answers 99.7% of complaints on time - above the 93% median for companies with 100+ complaints.
- #115
- of 3,848 companies by volume
- 99.7%
- answered on time
- Mortgage
- most-complained product
- 55
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 342 |
| 2013 | 432 |
| 2014 | 642 |
| 2015 | 1,105 |
| 2016 | 940 |
| 2017 | 625 |
| 2018 | 355 |
| 2019 | 47 |
| 2021 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Seterus, Inc.
The CFPB Consumer Complaint Database has logged 4,489 complaints against Seterus, Inc. overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 55 states and territories, making this a nationwide complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Loan servicing, payments, escrow account," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Seterus, Inc. answers 99.7% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response in 23.6% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 4.4% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Seterus, Inc. have?
Seterus, Inc. has 4,489 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Seterus, Inc. respond to complaints on time?
Seterus, Inc.'s CFPB timely-response rate is 99.7%. This is considered excellent.
What product generates the most complaints for Seterus, Inc.?
"Mortgage" draws more CFPB complaints against Seterus, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Seterus, Inc.?
"Loan servicing, payments, escrow account" is the single most frequently cited issue in complaints against Seterus, Inc. - see all issues and counts above.
How do I file a complaint against Seterus, Inc.?
You can file a complaint against Seterus, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Seterus, Inc.?
The CFPB has recorded complaints against Seterus, Inc. from 55 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~4,489)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.