CFPB Consumer Complaint Profile
Diversified Adjustment Service, Inc.
What 2,490 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 2,490
- Total complaints
- Among the highest
- 635
- Last 12 months
- 99.7%
- Timely response
- Top decile
- 49
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Diversified Adjustment Service, Inc. has accumulated 2,490 complaints, placing it #182 by volume. It posts a 99.7% on-time response rate, the 76th percentile among companies with 100+ complaints.
- #182
- of 3,843 companies by volume
- 99.7%
- on time (76th pctile)
- Debt collection
- most-complained product
- 49
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Diversified Adjustment Service, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.7% Top 24% higher than 76% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 569 in 2024 to 630 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 13 |
| 2014 | 54 |
| 2015 | 58 |
| 2016 | 62 |
| 2017 | 74 |
| 2018 | 96 |
| 2019 | 89 |
| 2020 | 126 |
| 2021 | 181 |
| 2022 | 130 |
| 2023 | 256 |
| 2024 | 569 |
| 2025 | 630 |
| 2026year in progress | 152 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Diversified Adjustment Service, Inc.
The CFPB Consumer Complaint Database has logged 2,490 complaints against Diversified Adjustment Service, Inc. overall, with 635 of those filed in the trailing 12 months. Reports have come from consumers in 49 states and territories, making this a nationwide complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Diversified Adjustment Service, Inc. posts a 99.7% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response carried a 23.4% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Diversified Adjustment Service, Inc. have?
The CFPB has logged 2,490 complaints against Diversified Adjustment Service, Inc. to date, of which 635 came in over the last 12 months.
Does Diversified Adjustment Service, Inc. respond to complaints on time?
Diversified Adjustment Service, Inc. has a 99.7% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Diversified Adjustment Service, Inc.?
"Debt collection" draws more CFPB complaints against Diversified Adjustment Service, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Diversified Adjustment Service, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Diversified Adjustment Service, Inc.; the full issue list with counts is above.
How do I file a complaint against Diversified Adjustment Service, Inc.?
You can file a complaint against Diversified Adjustment Service, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Diversified Adjustment Service, Inc.?
Consumers in 49 states and territories have filed complaints about Diversified Adjustment Service, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Diversified Adjustment Service, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (2,490 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (23.4% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.