CFPB Consumer Complaint Profile
Diversified Adjustment Service, Inc.
What 2,490 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 2,490
- Total complaints
- 635
- Last 12 months
- 99.7%
- Timely response
- 49
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Diversified Adjustment Service, Inc. has accumulated 2,490 complaints, placing it #182 by volume. It answers 99.7% of complaints on time - above the 93% median for companies with 100+ complaints.
- #182
- of 3,848 companies by volume
- 99.7%
- answered on time
- Debt collection
- most-complained product
- 49
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 13 |
| 2014 | 54 |
| 2015 | 58 |
| 2016 | 62 |
| 2017 | 74 |
| 2018 | 96 |
| 2019 | 89 |
| 2020 | 126 |
| 2021 | 181 |
| 2022 | 130 |
| 2023 | 256 |
| 2024 | 569 |
| 2025 | 630 |
| 2026 | 152 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Diversified Adjustment Service, Inc.
The CFPB Consumer Complaint Database has logged 2,490 complaints against Diversified Adjustment Service, Inc. overall, with 635 of those filed in the trailing 12 months. Reports have come from consumers in 49 states and territories, making this a nationwide complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Diversified Adjustment Service, Inc. answers 99.7% of forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response was formally disputed in 23.4% of resolved cases, indicating how frequently the initial fix fell short. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Diversified Adjustment Service, Inc. have?
The CFPB has logged 2,490 complaints against Diversified Adjustment Service, Inc. to date, of which 635 came in over the last 12 months.
Does Diversified Adjustment Service, Inc. respond to complaints on time?
Diversified Adjustment Service, Inc. has a 99.7% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Diversified Adjustment Service, Inc.?
"Debt collection" draws more CFPB complaints against Diversified Adjustment Service, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Diversified Adjustment Service, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Diversified Adjustment Service, Inc.; the full issue list with counts is above.
How do I file a complaint against Diversified Adjustment Service, Inc.?
You can file a complaint against Diversified Adjustment Service, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Diversified Adjustment Service, Inc.?
Consumers in 49 states and territories have filed complaints about Diversified Adjustment Service, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~2,490)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.