CFPB Consumer Complaint Profile
Maximus Federal Services, Inc.
Behind the 10,610 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 10,610
- Total complaints
- 4,315
- Last 12 months
- 100%
- Timely response
- 55
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Maximus Federal Services, Inc. has accumulated 10,610 complaints, placing it #58 by volume. Its on-time response rate is 100%, ahead of the 93% median among companies with 100+ complaints.
- #58
- of 3,848 companies by volume
- 100%
- answered on time
- Student loan
- most-complained product
- 55
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 31 |
| 2022 | 1,238 |
| 2023 | 1,676 |
| 2024 | 2,146 |
| 2025 | 4,634 |
| 2026 | 885 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Maximus Federal Services, Inc.
The CFPB Consumer Complaint Database has logged 10,610 complaints against Maximus Federal Services, Inc. overall, with 4,315 of those filed in the trailing 12 months. Reports have come from consumers in 55 states and territories, making this a nationwide complaint footprint. "Student loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Dealing with your lender or servicer" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
100% of CFPB-forwarded complaints against Maximus Federal Services, Inc. get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Of complaints that were resolved, 0.8% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Maximus Federal Services, Inc. have?
10,610 complaints have been filed against Maximus Federal Services, Inc. with the CFPB overall - 4,315 of them in the past year.
Does Maximus Federal Services, Inc. respond to complaints on time?
Maximus Federal Services, Inc.'s CFPB timely-response rate is 100%. This is considered excellent.
What product generates the most complaints for Maximus Federal Services, Inc.?
"Student loan" draws more CFPB complaints against Maximus Federal Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Maximus Federal Services, Inc.?
The most common issue reported by consumers about Maximus Federal Services, Inc. is "Dealing with your lender or servicer." All complaint issues are listed above with their counts.
How do I file a complaint against Maximus Federal Services, Inc.?
You can file a complaint against Maximus Federal Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Maximus Federal Services, Inc.?
The CFPB has recorded complaints against Maximus Federal Services, Inc. from 55 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~10,610)
Also handles Student loan
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.