CFPB Consumer Complaint Profile
Maximus Federal Services, Inc.
Behind the 10,610 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 10,610
- Total complaints
- Among the highest
- 4,315
- Last 12 months
- 100%
- Timely response
- Top decile
- 55
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Maximus Federal Services, Inc. has accumulated 10,610 complaints, placing it #59 by volume. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #59
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Student loan
- most-complained product
- 55
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Maximus Federal Services, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 2,146 in 2024 to 4,634 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 31 |
| 2022 | 1,238 |
| 2023 | 1,676 |
| 2024 | 2,146 |
| 2025 | 4,634 |
| 2026year in progress | 885 |
Complaints by State (Top 15)
Company Responses
Maximus Federal Services, Inc. Complaint Concentration Profile
Maximus Federal Services, Inc. is a high-volume CFPB cohort (10,610 complaints) - enough filings to measure how concentrated the product and issue mix is, not just the headline totals. Across 21 named product lines in the stored breakdown, the leading three (Student loan, Credit reporting or other personal consumer reports, Credit reporting, credit repair services, or other personal consumer reports) hold a 93.0% share of product-tagged complaints. The Herfindahl index on that product mix is 0.433 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Dealing with your lender or servicer, Incorrect information on your report, Improper use of your report) cover a 75.8% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (Texas, California, Florida) hold a 27.5% share of state-tagged volume across 55 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 99.2% share among the 10,610 response-tagged complaints (10,520 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (4,634 complaints); the lightest year on file was 2021 (31). From 2024 to 2025, annual volume rose 115.9% (2,146 → 4,634). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Maximus Federal Services, Inc.
The CFPB Consumer Complaint Database has logged 10,610 complaints against Maximus Federal Services, Inc. overall, with 4,315 of those filed in the trailing 12 months. Reports have come from consumers in 55 states and territories, making this a nationwide complaint footprint. "Student loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Dealing with your lender or servicer" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Maximus Federal Services, Inc. draw a 100% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, 0.8% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Maximus Federal Services, Inc. have?
10,610 complaints have been filed against Maximus Federal Services, Inc. with the CFPB overall - 4,315 of them in the past year.
Does Maximus Federal Services, Inc. respond to complaints on time?
Maximus Federal Services, Inc.'s CFPB timely-response rate is 100%. This is considered excellent.
What product generates the most complaints for Maximus Federal Services, Inc.?
"Student loan" draws more CFPB complaints against Maximus Federal Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Maximus Federal Services, Inc.?
The most common issue reported by consumers about Maximus Federal Services, Inc. is "Dealing with your lender or servicer." All complaint issues are listed above with their counts.
How do I file a complaint against Maximus Federal Services, Inc.?
You can file a complaint against Maximus Federal Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Maximus Federal Services, Inc.?
The CFPB has recorded complaints against Maximus Federal Services, Inc. from 55 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Maximus Federal Services, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (10,610 here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.