CFPB Consumer Complaint Profile
Moneytree Inc
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 49
- Total complaints
- Mid-range
- 3
- Last 12 months
- 93.9%
- Timely response
- Below median
- 6
- States affected
The verdict
By CFPB complaint volume, Moneytree Inc is #1855 out of 3,843 financial companies. Its on-time response record is at the 26th percentile among companies with 100+ complaints.
- Payday loan, title l…
- most-complained product
- WA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Moneytree Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93.9% Around the middle higher than 26% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 2 |
| 2015 | 5 |
| 2016 | 6 |
| 2017 | 2 |
| 2018 | 8 |
| 2020 | 4 |
| 2021 | 2 |
| 2022 | 6 |
| 2023 | 4 |
| 2024 | 6 |
| 2025 | 2 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Moneytree Inc
Moneytree Inc draws a geographically concentrated spread of CFPB complaints, filed by consumers in many parts of the country. No product draws more complaints than "Payday loan, title loan, or personal loan," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Struggling to pay your loan" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate sits below the 95% industry benchmark, a gap that tends to correlate with higher consumer dispute rates downstream. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Moneytree Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (6.7% here).
Also handles Payday loan, title loan, or personal loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Moneytree Inc have?
The CFPB has logged 49 complaints against Moneytree Inc to date, of which 3 came in over the last 12 months.
Does Moneytree Inc respond to complaints on time?
CFPB complaints against Moneytree Inc draw a 93.9% timely-response rate inside the expected window.
What product generates the most complaints for Moneytree Inc?
The most complained-about product for Moneytree Inc is "Payday loan, title loan, or personal loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Moneytree Inc?
The most common issue reported by consumers about Moneytree Inc is "Struggling to pay your loan." All complaint issues are listed above with their counts.
How do I file a complaint against Moneytree Inc?
You can file a complaint against Moneytree Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Moneytree Inc?
The CFPB has recorded complaints against Moneytree Inc from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.