CFPB Consumer Complaint Profile
Morgan Stanley & Co. LLC
Behind the 960 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 960
- Total complaints
- 368
- Last 12 months
- 97.7%
- Timely response
- 48
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Morgan Stanley & Co. LLC sits at #336, with 960 complaints logged. Its on-time response rate is 97.7%, ahead of the 93% median among companies with 100+ complaints.
- #336
- of 3,848 companies by volume
- 97.7%
- answered on time
- Checking or savings …
- most-complained product
- 48
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 53 |
| 2013 | 86 |
| 2014 | 61 |
| 2015 | 36 |
| 2016 | 45 |
| 2017 | 33 |
| 2018 | 12 |
| 2019 | 12 |
| 2020 | 16 |
| 2021 | 8 |
| 2022 | 52 |
| 2023 | 66 |
| 2024 | 65 |
| 2025 | 327 |
| 2026 | 88 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Morgan Stanley & Co. LLC
960 complaints against Morgan Stanley & Co. LLC appear in the CFPB record, including 368 from the trailing year. The 48 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Morgan Stanley & Co. LLC answers 97.7% of forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. In 22.3% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 6.6% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Morgan Stanley & Co. LLC have?
960 complaints have been filed against Morgan Stanley & Co. LLC with the CFPB overall - 368 of them in the past year.
Does Morgan Stanley & Co. LLC respond to complaints on time?
97.7% of the CFPB complaints against Morgan Stanley & Co. LLC get a response within the expected window. This is considered excellent.
What product generates the most complaints for Morgan Stanley & Co. LLC?
"Checking or savings account" draws more CFPB complaints against Morgan Stanley & Co. LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Morgan Stanley & Co. LLC?
Consumers most often cite "Managing an account" when complaining about Morgan Stanley & Co. LLC; the full issue list with counts is above.
How do I file a complaint against Morgan Stanley & Co. LLC?
You can file a complaint against Morgan Stanley & Co. LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Morgan Stanley & Co. LLC?
Consumers in 48 states and territories have filed complaints about Morgan Stanley & Co. LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~960)
Also handles Checking or savings account
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.