CFPB Consumer Complaint Profile
Morgan Stanley & Co. LLC
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 960
- Total complaints
- Among the highest
- 368
- Last 12 months
- 97.7%
- Timely response
- Below median
- 48
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Morgan Stanley & Co. LLC sits at #337. Its on-time response record is at the 45th percentile among companies with 100+ complaints.
- Checking or savings …
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Morgan Stanley & Co. LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.7% Around the middle higher than 45% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 65 in 2024 to 327 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 53 |
| 2013 | 86 |
| 2014 | 61 |
| 2015 | 36 |
| 2016 | 45 |
| 2017 | 33 |
| 2018 | 12 |
| 2019 | 12 |
| 2020 | 16 |
| 2021 | 8 |
| 2022 | 52 |
| 2023 | 66 |
| 2024 | 65 |
| 2025 | 327 |
| 2026year in progress | 88 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Morgan Stanley & Co. LLC
In the CFPB record, Morgan Stanley & Co. LLC has a nationwide complaint footprint. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate is at or above benchmark levels, a sign it handles intake and escalation well. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Morgan Stanley & Co. LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (22.3% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Morgan Stanley & Co. LLC have?
960 complaints have been filed against Morgan Stanley & Co. LLC with the CFPB overall - 368 of them in the past year.
Does Morgan Stanley & Co. LLC respond to complaints on time?
CFPB complaints against Morgan Stanley & Co. LLC draw a 97.7% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Morgan Stanley & Co. LLC?
"Checking or savings account" draws more CFPB complaints against Morgan Stanley & Co. LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Morgan Stanley & Co. LLC?
Consumers most often cite "Managing an account" when complaining about Morgan Stanley & Co. LLC; the full issue list with counts is above.
How do I file a complaint against Morgan Stanley & Co. LLC?
You can file a complaint against Morgan Stanley & Co. LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Morgan Stanley & Co. LLC?
Consumers in 48 states and territories have filed complaints about Morgan Stanley & Co. LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.