CFPB Consumer Complaint Profile
MortgagePros, LLC
Behind the 45 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 45
- Total complaints
- 31
- Last 12 months
- 100%
- Timely response
- 23
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, MortgagePros, LLC sits at #1936, with 45 complaints logged. It answers 100% of complaints on time - above the 93% median for companies with 100+ complaints.
- #1936
- of 3,848 companies by volume
- 100%
- answered on time
- Mortgage
- most-complained product
- 23
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 1 |
| 2023 | 6 |
| 2024 | 6 |
| 2025 | 26 |
| 2026 | 6 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for MortgagePros, LLC
45 complaints against MortgagePros, LLC appear in the CFPB record, including 31 from the trailing year. The 23 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Applying for a mortgage or refinancing an existing mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
MortgagePros, LLC's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does MortgagePros, LLC have?
MortgagePros, LLC has 45 total consumer complaints filed with the CFPB, with 31 filed in the last 12 months.
Does MortgagePros, LLC respond to complaints on time?
MortgagePros, LLC has a 100% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for MortgagePros, LLC?
"Mortgage" draws more CFPB complaints against MortgagePros, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with MortgagePros, LLC?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about MortgagePros, LLC; the full issue list with counts is above.
How do I file a complaint against MortgagePros, LLC?
You can file a complaint against MortgagePros, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about MortgagePros, LLC?
The CFPB has recorded complaints against MortgagePros, LLC from 23 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~45)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.