CFPB Consumer Complaint Profile

Ms Services LLC

Behind the 127 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.

Data updated 2026-05-15

127
Total complaints
10
Last 12 months
96.1%
Timely response
28
States affected

The verdict

Out of 3,848 financial companies in the CFPB database, Ms Services LLC has accumulated 127 complaints, placing it #1198 by volume. 96.1% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.

#1198
of 3,848 companies by volume
96.1%
answered on time
Credit reporting, cr…
most-complained product
28
states with complaints
Ms Services LLC timely response rate 96.1%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 27
Debt collection - I do not know 24
Debt collection - Other debt 22
Debt collection - Credit card debt 17
Debt collection - Other (i.e. phone, health club, etc.) 9
Debt collection - Medical 5
Debt collection - Private student loan debt 4
Debt collection - Medical debt 4
Debt collection - Auto debt 4
Debt collection - Federal student loan debt 3

Top Issues

1.Attempts to collect debt not owed 41
2.Incorrect information on your report 15
3.Written notification about debt 15
4.Communication tactics 12
5.Problem with a credit reporting company's investigation into an existing problem 11
6.Took or threatened to take negative or legal action 10
7.False statements or representation 7
8.Cont'd attempts collect debt not owed 5
9.Disclosure verification of debt 4
10.Issue where my lender is my school 2

Complaints by Year

Year Complaints
2014 6
2015 4
2016 7
2017 1
2018 4
2019 6
2020 23
2021 31
2022 24
2023 3
2024 6
2025 11
2026 1

Complaints by State (Top 15)

California 55
Wyoming 12
Colorado 9
Mississippi 5
Florida 4
Nevada 4
Montana 3
Georgia 3
Texas 3
Tennessee 3
Iowa 2
North Carolina 2
New York 2
West Virginia 2
Nebraska 2

Company Responses

Closed with explanation 127

What the CFPB Complaint Record Shows for Ms Services LLC

The CFPB Consumer Complaint Database has logged 127 complaints against Ms Services LLC overall, with 10 of those filed in the trailing 12 months. Reports have come from consumers in 28 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Credit reporting, credit repair services, or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.

96.1% of CFPB-forwarded complaints against Ms Services LLC get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response was formally disputed in 35.3% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 0% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Ms Services LLC have?

Ms Services LLC has 127 total consumer complaints filed with the CFPB, with 10 filed in the last 12 months.

Does Ms Services LLC respond to complaints on time?

Ms Services LLC's CFPB timely-response rate is 96.1%. This is considered excellent.

What product generates the most complaints for Ms Services LLC?

The most complained-about product for Ms Services LLC is "Credit reporting, credit repair services, or other personal consumer reports." You can view the full product breakdown on this page.

What is the most common complaint issue with Ms Services LLC?

The most common issue reported by consumers about Ms Services LLC is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.

How do I file a complaint against Ms Services LLC?

You can file a complaint against Ms Services LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Ms Services LLC?

Consumers in 28 states and territories have filed complaints about Ms Services LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Also handles Credit reporting, credit repair services, or other personal consumer reports

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.