CFPB Consumer Complaint Profile
Municipal Collections Services, Inc.
55 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 55
- Total complaints
- Mid-range
- 9
- Last 12 months
- 92.7%
- Timely response
- Bottom quartile
- 9
- States affected
The verdict
Municipal Collections Services, Inc. ranks #1743 of 3,843 financial companies by CFPB complaint volume, with 55 complaints on record. On-time replies land at 92.7%, the 23rd percentile for the 100+ complaint peer group.
- #1743
- of 3,843 companies by volume
- 92.7%
- on time (23rd pctile)
- Debt collection
- most-complained product
- 9
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Municipal Collections Services, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
92.7% Among the lowest higher than 23% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 2 |
| 2015 | 12 |
| 2016 | 6 |
| 2017 | 3 |
| 2018 | 1 |
| 2019 | 3 |
| 2020 | 1 |
| 2021 | 1 |
| 2022 | 3 |
| 2023 | 5 |
| 2024 | 8 |
| 2025 | 10 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Municipal Collections Services, Inc.
Municipal Collections Services, Inc. carries 55 complaints in the CFPB's database, 9 of them filed within the past 12 months. Consumers spanning 9 states and territories have weighed in, giving this a geographically concentrated footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Cont'd attempts collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Municipal Collections Services, Inc. draw a 92.7% reply rate inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Resolved cases drew a formal consumer-dispute rate of 40.9% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 25.5% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Municipal Collections Services, Inc. have?
55 complaints have been filed against Municipal Collections Services, Inc. with the CFPB overall - 9 of them in the past year.
Does Municipal Collections Services, Inc. respond to complaints on time?
CFPB complaints against Municipal Collections Services, Inc. draw a 92.7% timely-response rate inside the expected window.
What product generates the most complaints for Municipal Collections Services, Inc.?
Among all products tied to Municipal Collections Services, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Municipal Collections Services, Inc.?
Consumers most often cite "Cont'd attempts collect debt not owed" when complaining about Municipal Collections Services, Inc.; the full issue list with counts is above.
How do I file a complaint against Municipal Collections Services, Inc.?
You can file a complaint against Municipal Collections Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Municipal Collections Services, Inc.?
Municipal Collections Services, Inc. has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Municipal Collections Services, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (40.9% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Municipal Collections Services, Inc. have?
55 complaints have been filed against Municipal Collections Services, Inc. with the CFPB overall - 9 of them in the past year.
Does Municipal Collections Services, Inc. respond to complaints on time?
CFPB complaints against Municipal Collections Services, Inc. draw a 92.7% timely-response rate inside the expected window.
What product generates the most complaints for Municipal Collections Services, Inc.?
Among all products tied to Municipal Collections Services, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Municipal Collections Services, Inc.?
Consumers most often cite "Cont'd attempts collect debt not owed" when complaining about Municipal Collections Services, Inc.; the full issue list with counts is above.
How do I file a complaint against Municipal Collections Services, Inc.?
You can file a complaint against Municipal Collections Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Municipal Collections Services, Inc.?
Municipal Collections Services, Inc. has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.