CFPB Consumer Complaint Profile

Mutual Management Services LLC

What 163 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.

Data updated 2026-05-15

163
Total complaints
51
Last 12 months
100%
Timely response
18
States affected

The verdict

Among 3,848 financial companies tracked by CFPB complaint volume, Mutual Management Services LLC sits at #1054, with 163 complaints logged. Its on-time response rate is 100%, ahead of the 93% median among companies with 100+ complaints.

#1054
of 3,848 companies by volume
100%
answered on time
Debt collection
most-complained product
18
states with complaints
Mutual Management Services LLC timely response rate 100.0%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - I do not know 50
Debt collection - Rental debt 39
Debt collection - Other debt 32
Credit reporting or other personal consumer reports - Credit reporting 23
Debt collection - Other (i.e. phone, health club, etc.) 7
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 7
Credit reporting or other personal consumer reports - Other personal consumer report 3
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services 1
Debt collection - Credit card 1

Top Issues

1.Attempts to collect debt not owed 52
2.False statements or representation 30
3.Incorrect information on your report 24
4.Written notification about debt 20
5.Took or threatened to take negative or legal action 13
6.Cont'd attempts collect debt not owed 5
7.Improper use of your report 5
8.Communication tactics 4
9.Disclosure verification of debt 3
10.Problem with a credit reporting company's investigation into an existing problem 2

Complaints by Year

Year Complaints
2016 10
2017 2
2018 5
2019 3
2020 9
2021 8
2022 9
2023 17
2024 38
2025 44
2026 18

Complaints by State (Top 15)

Florida 91
Georgia 17
Hawaii 11
Texas 11
Tennessee 10
District of Columbia 3
New York 2
South Carolina 2
Illinois 2
Michigan 2
Minnesota 2
New Jersey 2
North Carolina 2
Virginia 1
Colorado 1

Company Responses

Closed with explanation 160
Closed 3

What the CFPB Complaint Record Shows for Mutual Management Services LLC

Mutual Management Services LLC carries 163 complaints in the CFPB's database, 51 of them filed within the past 12 months. Consumers spanning 18 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.

100% of CFPB-forwarded complaints against Mutual Management Services LLC get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response was formally disputed in 70% of resolved cases, indicating how frequently the initial fix fell short. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Mutual Management Services LLC have?

163 complaints have been filed against Mutual Management Services LLC with the CFPB overall - 51 of them in the past year.

Does Mutual Management Services LLC respond to complaints on time?

Mutual Management Services LLC has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.

What product generates the most complaints for Mutual Management Services LLC?

The most complained-about product for Mutual Management Services LLC is "Debt collection." You can view the full product breakdown on this page.

What is the most common complaint issue with Mutual Management Services LLC?

"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Mutual Management Services LLC - see all issues and counts above.

How do I file a complaint against Mutual Management Services LLC?

You can file a complaint against Mutual Management Services LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Mutual Management Services LLC?

Consumers in 18 states and territories have filed complaints about Mutual Management Services LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.