CFPB Consumer Complaint Profile
National Default Servicing Corporation
Consumers have filed 36 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 36
- Total complaints
- Mid-range
- 5
- Last 12 months
- 100%
- Timely response
- Top decile
- 3
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, National Default Servicing Corporation sits at #2143, with 36 complaints logged. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #2143
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 3
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
National Default Servicing Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 1 |
| 2018 | 13 |
| 2019 | 3 |
| 2020 | 4 |
| 2022 | 4 |
| 2023 | 2 |
| 2024 | 4 |
| 2025 | 2 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for National Default Servicing Corporation
National Default Servicing Corporation carries 36 complaints in the CFPB's database, 5 of them filed within the past 12 months. Consumers spanning 3 states and territories have weighed in, giving this a geographically concentrated footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Struggling to pay mortgage" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against National Default Servicing Corporation draw a 100% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does National Default Servicing Corporation have?
36 complaints have been filed against National Default Servicing Corporation with the CFPB overall - 5 of them in the past year.
Does National Default Servicing Corporation respond to complaints on time?
National Default Servicing Corporation's CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for National Default Servicing Corporation?
The most complained-about product for National Default Servicing Corporation is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with National Default Servicing Corporation?
"Struggling to pay mortgage" is the single most frequently cited issue in complaints against National Default Servicing Corporation - see all issues and counts above.
How do I file a complaint against National Default Servicing Corporation?
You can file a complaint against National Default Servicing Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about National Default Servicing Corporation?
National Default Servicing Corporation has drawn CFPB complaints from 3 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does National Default Servicing Corporation have?
36 complaints have been filed against National Default Servicing Corporation with the CFPB overall - 5 of them in the past year.
Does National Default Servicing Corporation respond to complaints on time?
National Default Servicing Corporation's CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for National Default Servicing Corporation?
The most complained-about product for National Default Servicing Corporation is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with National Default Servicing Corporation?
"Struggling to pay mortgage" is the single most frequently cited issue in complaints against National Default Servicing Corporation - see all issues and counts above.
How do I file a complaint against National Default Servicing Corporation?
You can file a complaint against National Default Servicing Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about National Default Servicing Corporation?
National Default Servicing Corporation has drawn CFPB complaints from 3 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.