CFPB Consumer Complaint Profile
Nationwide Mortgage Bankers, Inc.
Behind the 35 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 35
- Total complaints
- Mid-range
- 4
- Last 12 months
- 71.4%
- Timely response
- Bottom decile
- 15
- States affected
The verdict
35 CFPB complaints put Nationwide Mortgage Bankers, Inc. at #2180 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 71.4%, the 6th percentile among companies with 100+ complaints.
- #2180
- of 3,843 companies by volume
- 71.4%
- on time (6th pctile)
- Mortgage
- most-complained product
- 15
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Nationwide Mortgage Bankers, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
71.4% Among the lowest higher than 6% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 2 |
| 2019 | 4 |
| 2020 | 7 |
| 2021 | 4 |
| 2022 | 8 |
| 2023 | 4 |
| 2024 | 1 |
| 2025 | 4 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Nationwide Mortgage Bankers, Inc.
35 complaints against Nationwide Mortgage Bankers, Inc. appear in the CFPB record, including 4 from the trailing year. The 15 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Closing on a mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Nationwide Mortgage Bankers, Inc. draw a 71.4% reply rate inside the Bureau's 15-day window. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Among resolved complaints, 14.3% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Nationwide Mortgage Bankers, Inc. have?
The CFPB has logged 35 complaints against Nationwide Mortgage Bankers, Inc. to date, of which 4 came in over the last 12 months.
Does Nationwide Mortgage Bankers, Inc. respond to complaints on time?
Nationwide Mortgage Bankers, Inc.'s CFPB timely-response rate is 71.4%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Nationwide Mortgage Bankers, Inc.?
"Mortgage" draws more CFPB complaints against Nationwide Mortgage Bankers, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Nationwide Mortgage Bankers, Inc.?
"Closing on a mortgage" is the single most frequently cited issue in complaints against Nationwide Mortgage Bankers, Inc. - see all issues and counts above.
How do I file a complaint against Nationwide Mortgage Bankers, Inc.?
You can file a complaint against Nationwide Mortgage Bankers, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Nationwide Mortgage Bankers, Inc.?
Nationwide Mortgage Bankers, Inc. has drawn CFPB complaints from 15 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Nationwide Mortgage Bankers, Inc. have?
The CFPB has logged 35 complaints against Nationwide Mortgage Bankers, Inc. to date, of which 4 came in over the last 12 months.
Does Nationwide Mortgage Bankers, Inc. respond to complaints on time?
Nationwide Mortgage Bankers, Inc.'s CFPB timely-response rate is 71.4%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Nationwide Mortgage Bankers, Inc.?
"Mortgage" draws more CFPB complaints against Nationwide Mortgage Bankers, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Nationwide Mortgage Bankers, Inc.?
"Closing on a mortgage" is the single most frequently cited issue in complaints against Nationwide Mortgage Bankers, Inc. - see all issues and counts above.
How do I file a complaint against Nationwide Mortgage Bankers, Inc.?
You can file a complaint against Nationwide Mortgage Bankers, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Nationwide Mortgage Bankers, Inc.?
Nationwide Mortgage Bankers, Inc. has drawn CFPB complaints from 15 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.