CFPB Consumer Complaint Profile
New Imagitas, Inc
Consumers have filed 16 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 16
- Total complaints
- Below average
- 3
- Last 12 months
- 100%
- Timely response
- Top decile
- 11
- States affected
The verdict
16 CFPB complaints put New Imagitas, Inc at #3154 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #3154
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 11
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
New Imagitas, Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 1 |
| 2021 | 5 |
| 2022 | 3 |
| 2023 | 1 |
| 2024 | 3 |
| 2025 | 2 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for New Imagitas, Inc
16 complaints against New Imagitas, Inc appear in the CFPB record, including 3 from the trailing year. The 11 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Applying for a mortgage or refinancing an existing mortgage" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
New Imagitas, Inc's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does New Imagitas, Inc have?
New Imagitas, Inc has 16 total consumer complaints filed with the CFPB, with 3 filed in the last 12 months.
Does New Imagitas, Inc respond to complaints on time?
New Imagitas, Inc's CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for New Imagitas, Inc?
"Mortgage" draws more CFPB complaints against New Imagitas, Inc than any other product - see the full breakdown above.
What is the most common complaint issue with New Imagitas, Inc?
"Applying for a mortgage or refinancing an existing mortgage" is the single most frequently cited issue in complaints against New Imagitas, Inc - see all issues and counts above.
How do I file a complaint against New Imagitas, Inc?
You can file a complaint against New Imagitas, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about New Imagitas, Inc?
Consumers in 11 states and territories have filed complaints about New Imagitas, Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does New Imagitas, Inc have?
New Imagitas, Inc has 16 total consumer complaints filed with the CFPB, with 3 filed in the last 12 months.
Does New Imagitas, Inc respond to complaints on time?
New Imagitas, Inc's CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for New Imagitas, Inc?
"Mortgage" draws more CFPB complaints against New Imagitas, Inc than any other product - see the full breakdown above.
What is the most common complaint issue with New Imagitas, Inc?
"Applying for a mortgage or refinancing an existing mortgage" is the single most frequently cited issue in complaints against New Imagitas, Inc - see all issues and counts above.
How do I file a complaint against New Imagitas, Inc?
You can file a complaint against New Imagitas, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about New Imagitas, Inc?
Consumers in 11 states and territories have filed complaints about New Imagitas, Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.